Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.
Introduction: Prime Hires is seeking a skilled Inbound Call Centre to join our client.
Contract Dates: 4 months with potential to extend
Pay Rate: $27 per hour
Business Hours: Monday to Friday (Onsite)
Job Responsibilities:
- Working on inquiries, e-mail and duplicate tax receipts request.
- The actual mailing of the tax slips must be done at the office location.
- Looking at 5x a week going into the office and may change based on volume of request.
- Must meet SLAs and think quickly on their feet.
- Accuracy is very important. Investigation is very important.
- Assist with tax inquiries from front office partners and clients
- Issue slips based on book of records you oversee
- Book of records may not be accurate so the individual will be amending or issuing slips, attention to detail and accuracy is very important in this role.
Experience & Qualification Requirements:
- Time management skills
- MS office (basic excel) (ex. using stats, calculations)
- Works well under stress and tight deadlines in fast paced environment
- Call center experience 1+ years
- Exceptional Customer service skills (3+ years experience)
Personal Attributes:
- Strong attention to detail
- Strong interpersonal and communication (written & verbal) skills
- Analytical and Problem-Solving skills
****ALL CANDIDATES MUST COMPLETE A CRIMINAL AND CREDIT CHECK AS PART OF THE APPLICATION PROCESS**** How to Apply: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Prime Hires & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.
Prime Hires & the clients we represent are equal opportunity employers, committed to diversity and inclusion. Prime Hires is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. We champion building a diverse and inclusive environment.