About Us
Edgecom Energy is a purpose-driven clean-tech software firm. Our mission is to remove the barriers large energy consumers face in reducing carbon emissions and we achieve this through a suite of web-based energy and emission management tools.
Are you ready to make a lasting impact in the global fight against climate change? At Edgecom Energy, we are a Certified B-Corp leading a transformation in how the world’s largest energy consumers operate. We provide innovative SaaS solutions that empower organizations—from Fortune 500 companies to industrial manufacturers and sprawling greenhouses—to reduce their energy costs, lower emissions, and
take real strides toward a more sustainable future.
As we gear up for exciting expansion across Canada and beyond, we’re looking for driven, innovative
professionals who are passionate about sustainability and excited to leverage cutting-edge technology
to combat climate change. This is your opportunity to join a dynamic team of trailblazers who are shaping the future of energy management. Be part of something bigger—help us revolutionize how businesses manage energy, cut emissions, and protect the planet for future generations!
Key Duties and Responsibilities:
Customer Support
- Serve as the primary point of contact for clients to build strong customer advocates and become a trusted advisor to our clients at every stage of the customer lifecycle, from onboarding through renewal.
- Identify and troubleshoot software and hardware issues with technical teams and engineers.
- Proactively engage customers to support and drive adoption and usage of our platform.
- Maintain and leverage all client data and interaction records using internal sales tools (e.g., CRM system).
- Act as a liaison between the sales team, customers, sales channels, and Operations departments to resolve customer issues and manage overall client success.
Data and Reporting
- Collaborate with clients to collect, validate, and analyze energy consumption data and utility bills.
- Organize data and continuously prepare and develop various energy savings reports.
- Apply and improve analytical models and tools to assess client energy savings opportunities.
- Identify opportunities for specific energy savings measures. Communicate findings and recommendations effectively to clients and internal stakeholders.
Vendor and Utility Engagement
- Participate in project management and coordination efforts to successfully implement energy efficiency projects.
- Engage with third-party vendors including utilities to coordinate information requests on behalf of our clients
- Work with our client's energy teams and utility providers to maintain accurate consumption data.
- Communicate findings and recommendations provided by utilities to internal engineering departments
Knowledge and Skills:
- Strong communication and interpersonal skills including the ability to work independently and within a team environment are necessary.
- Proficiency in data management and the ability to extract, query, and analyze large data sets is essential.
- 1-2 years of experience in a customer support, sales, or related role is needed.
- 1-2 years of experience performing data analysis is required.
- Knowledge of energy management principles including CEM certification is strongly preferred.
What we offer:
- Meaningful work with a purpose - reducing emissions and saving energy for a more sustainable future.
- Outstanding health, vision, and dental benefits.
- A competitive and comprehensive compensation package.
- A potential equity participation program aimed at extending ownership opportunities to employees.
- A small agile team where you’ll be able to make a real-life difference.
- Onsite Gym at the office
- Hybrid Work
- Personal days to promote work-life balance and employee well-being.
Edgecom Energy is committed to creating a diverse, equitable, and inclusive workplace. We believe that a range of perspectives and backgrounds drives innovation, strengthens our team, and enhances the quality of service we provide to our customers. We are dedicated to building a culture where all employees feel valued, supported, and empowered to contribute fully to our mission.
As part of this commitment, we actively encourage applications from candidates of all backgrounds, experiences, and perspectives. We are an equal-opportunity employer, and we work to ensure that all individuals have a fair chance to succeed at Edgecom Energy, regardless of race, gender, age, sexual orientation, disability, or any other dimension of diversity. Join us in shaping the future with a team that celebrates and respects what makes each of us unique.
Job Type: Full-time
