Summerhill is a Canadian-owned and operated Energy Services Company that has been a leader in energy efficiency and conservation since 1993. We specialize in designing and implementing energy efficiency programs guided by a client-centric approach. This ensures we always provide robust program designs that deliver unsurpassed customer engagement and world-class program management.
Our company is based in Toronto, Ontario, with offices across Canada. We are proud to be a certified B-Corp and have been named one of Canada’s Best Workplaces.
Do you want to make a difference?
Are you passionate about sustainability and looking to put your customer service skills to work in a meaningful way? At Summerhill Group, we’re on a mission to help homeowners reduce their energy consumption, save money, and contribute to a greener planet. If you’re detail-oriented, customer-focused, and thrive in a dynamic, fast-paced environment, we want you to join our team!
What You’ll Do:
Customer Support & Education
- Assist & Educate Customers: Answer inbound calls, emails, and voicemails, providing expert guidance on energy-saving programs. Address customer inquiries, clarify program details, and resolve any issues to ensure a smooth experience for each customer.
- Conduct Outbound Calls: Make scripted calls to engage potential customers and share information about energy-saving upgrades. Encourage them to apply and explain the benefits of participating in the program.
- Schedule Appointments: Make outbound calls to book appointments for field staff, helping move applications through the next steps of the process and facilitating energy-saving assessments.
- Problem-Solving: Use your critical thinking and problem-solving skills to address challenges or discrepancies that arise during the application process, ensuring issues are resolved quickly to keep everything on track.
Application Processing & Documentation Verification
· Review & Approve Applications: Process customer applications for energy-saving upgrades, ensuring all required documentation is complete, accurate, and compliant with program guidelines. Your attention to detail will ensure that homeowners can access all available energy-saving opportunities.
· Verify Documentation: Carefully review each application to ensure it meets program standards and all necessary documents are provided, preventing delays and ensuring accuracy in the approval process.
Why You’ll Love This Role:
- Make a Real Impact: Help homeowners save money and reduce their carbon footprint. Every day, you’ll be part of a team that’s committed to sustainability and positive change.
- Customer-Focused: You’ll play a crucial role in providing outstanding customer service, guiding homeowners through a smooth and positive experience as they apply for energy-efficient upgrades and seek expert advice to make informed decisions about their energy-efficiency choices.
- Dynamic Team Environment: You’ll work alongside a team of passionate, driven professionals who are dedicated to both personal and collective success. We thrive on collaboration and encourage new ideas that improve our processes and impact.
What We’re Looking For:
- Customer Service Experience: A strong background in customer service—especially in a call center environment—is essential. You know how to connect with people, listen to their needs, and provide solutions with a positive attitude.
- Detail-oriented: You can juggle multiple responsibilities and process applications with precision, ensuring everything is accurate and timely.
- Tech-Savvy: Experienced in Microsoft Office, Excel, SharePoint, and other tech tools. Quick to learn new systems and software as needed.
- Problem-Solver: When issues arise, you handle them with patience and resourcefulness. You’re skilled at thinking on your feet and resolving customer concerns efficiently.
- Team Player: You’re comfortable working independently and thrive in a collaborative environment where teamwork is valued.
- Excellent Communicator: Whether speaking on the phone or responding to emails, you’re able to convey complex information in a clear and helpful way. You’re fluent in English.
- Confidentiality: You understand the importance of discretion and maintaining privacy in all customer interactions.
- Dependable: Strong attendance, punctuality, and commitment to delivering quality work are essential in this role.
If you're ready to take on a rewarding role that blends customer service and application processing while helping homeowners make eco-friendly upgrades, apply today and be part of something that makes a real impact!
How to Apply: Please submit a resume by clicking on the apply link
Summerhill welcomes and encourages applications from people from equity-deserving groups, including Racialized, Black and or People of Colour, People with Disabilities, Indigenous Peoples, 2SLGBTQ+ and/or gender or sexually diverse individuals.
Accommodation is available on request for candidates taking part in all aspects of the selection process. Summerhill is an Equal Opportunity Employer. We thank applicants for their interest; however, only those selected for an interview will be contacted.
Job Type: Full-time
Pay: $18.00-$22.00 per hour
Expected hours: 40 per week
Benefits:
- Dental care
- Extended health care
- Vision care
- Work from home
Schedule:
Application question(s):
- Do you live in the Toronto area?
Education:
Experience:
- Call center: 2 years (required)
- Customer service: 2 years (required)
Work Location: Hybrid remote in East York, ON M4G 1Z4
