Position: Customer Service & Inventory Support
Job Type: Full-time/Hybrid
Location: Toronto (Leaside area)
Pay Rate: $18.50
Operating Hours: Monday-Friday
Summerhill is a Canadian-owned and operated Energy Services Company that has been a leader in energy efficiency and conservation since 1993. We specialize in designing and implementing energy efficiency programs guided by a client-centric approach. This ensures we always provide robust program designs that deliver unsurpassed customer engagement and world-class program management.
Our company is based in Toronto, Ontario, with offices across Canada. We are proud to be a certified B-Corp and have been named one of Canada’s Best Workplaces.
At Summerhill, we’re on a mission to help homeowners reduce their environmental footprint by embracing energy-efficient solutions. If you’re passionate about sustainability, love a good challenge, and thrive in a role that blends customer service with hands-on inventory management, we’ve got an exciting opportunity for you!
We’re looking for a Customer Service & Inventory Support personto join our team in a dynamic, position. This is a unique opportunity to combine your exceptional customer service skills with your organizational expertise in inventory management—helping customers while ensuring our energy-efficient products are always ready to go.
What You'll Be Doing
Customer Service Excellence
- Be the first point of contact for customers seeking advice on energy-saving programs and solutions. You’ll answer inbound calls, resolve inquiries, and provide guidance on the latest energy-efficient products.
- Conduct outbound scripted calls to engage potential customers, share information about energy-efficient upgrades, and schedule appointments for field staff.
- Handle escalations with care, offering timely resolutions to customer concerns while maintaining a high level of professionalism and empathy.
- Respond promptly to emails, voicemails, and other communication channels to ensure timely and accurate information is shared with customers.
Oversee Inventory with Impact
- Support in coordinating the shipping and receiving of energy-efficient products across Canada, ensuring timely delivery for our Direct Install programs.
- Keep detailed records of both digital and physical inventory—ensuring products like LED bulbs, weatherproofing materials, and energy-saving devices are stocked, organized, and easily accessible.
- Collaborate with the Program Manager to stay on top of inventory levels and report any discrepancies, ensuring the smooth flow of materials for energy-saving installations.
- Play a hands-on role in moving and handling inventory, ensuring safety protocols are followed while lifting and managing materials up to 50 lbs.
A Unified Role
In this role, you’ll blend your passion for customer service with your keen eye for detail in inventory management. Whether you’re helping a homeowner save energy or ensuring products are properly stocked and tracked, every task you perform directly impacts our mission of promoting sustainability.
You’ll gain experience in both customer-facing support and behind-the-scenes logistical coordination, making this a unique opportunity to develop diverse skills and expand your career.
What We’re Looking For
- A Customer-Centric Mindset - Experience in a customer service role (preferrably in a call center environment), with the ability to handle inquiries and resolve issues with empathy and professionalism.
- Attention to Detail - You have a keen eye for detail and the ability to manage multiple tasks, whether it's handling customer interactions or ensuring inventory is accurately tracked and organized while effectively prioritizing your workload.
- Technical Savvy - Proficient with Microsoft Excel, Teams, SharePoint, and other office applications, with a strong ability to quickly learn new systems.
- Communication - Strong verbal and written communication skills in English, with the ability to effectively interact with customers, and internal teams. Being bilingual is a bonus
- Hands-On Experience - A genuine interest in energy-efficient products like LED bulbs, weatherproofing materials, and electronic energy-saving solutions (experience is an asset!).
- Physical Stamina- Able to lift up to 50 lbs and handle inventory tasks as part of the role.
- Self-Starter - You thrive working independently but also enjoy collaborating with a team to achieve common goals.
Why This Role Is for You
- Make a Difference: Play a key role in helping homeowners adopt energy-efficient practices, contributing to a more sustainable future.
- Dynamic Workday: This role offers the best of both worlds—supporting customers with energy-saving advice and managing the inventory that powers our programs. No two days will be the same!
Collaborative Environment: Be part of a passionate, dynamic team that values collaboration, sustainability, and continuous improvement.
If you’re ready to dive into a role that offers variety, impact, and the chance to contribute to energy conservation, apply now and become a part of the Summerhill team!
How to Apply: Please submit a resume by clicking on the apply link
Summerhill welcomes and encourages applications from people from equity-deserving groups, including Racialized, Black and or People of Colour, People with Disabilities, Indigenous Peoples, 2SLGBTQ+ and/or gender or sexually diverse individuals.
Accommodation is available on request for candidates taking part in all aspects of the selection process. Summerhill is an Equal Opportunity Employer. We thank applicants for their interest; however, only those selected for an interview will be contacted.
Job Type: Full-time
Pay: $18.50 per hour
Expected hours: 40 per week
Benefits:
- Dental care
- Extended health care
- Vision care
Schedule:
Application question(s):
- Are you located in Toronto?
Education:
Experience:
- Call center: 2 years (required)
- Customer service: 2 years (required)
Work Location: In person
