About Us:
At Bond, we craft innovative solutions with the aim of forging stronger brand loyalty and building sustainable growth for our clients. Our diverse and dynamic approach takes us in thrilling directions, and as a
Client Solutions Specialist, you will have your hands on the wheel as we drive the future of loyalty.
The Role:
As the
Client Solutions Specialist, you will provide day-to-day management, thought leadership, innovative solutions and delivery excellence to Bond’s clients. You will be responsible for leading the successful delivery and evolution of Bond partners/clients. Working with a core team of people across the organization, your knowledge of the assigned partners, the loyalty industry along with your proven client relationship skills will bring a new level of service excellence to our clients. This role focuses on expanding and diversifying our client portfolio through innovation and growth, maintaining program excellence, and deepening key client relationships with a results-driven, client-focused approach.
Do you have experience in the retail sector? Do you have loyalty knowledge and experience? Are you a strategic thinker who anticipates future needs and values clear processes and prioritization? Do you have a deep understanding and interest in the end-to end customer experience journey? If so, this is a great opportunity for those driven by continuous learning, growth, and collaboration within a dynamic, expanding organization.
A Day in the Life:
- Build and maintain strong relationships with key client stakeholders.
- Serve as the primary contact for day to day client needs and main contact for senior client-side leaders.
- Own key projects and initiatives from start to finish.
- Manage initiative efforts in the renewal and expansion of business partnerships.
- Coordinate project managers and peers to ensure client success across Bond practices.
- Conduct weekly status meetings with client counterparts.
- Offer strategic insights and develop perspectives based on strategic roadmaps.
- Provide regular updates on market trends and the loyalty landscape.
- Support account financials with the Director, including projections, budgets, and contracts.
- Participate in marketing and loyalty planning meetings alongside the Client Solutions leaders and Loyalty Consultants as required.
- Contribute to growth planning and identification of new business opportunities.
- Assist clients with tech and data resolutions as needed.
- Support sales processes, including developing and drafting Statements of Work (SOWs).
- Collaborate with the Client Solutions and technology teams on tech solutions related to loyalty mechanics.
Are you the One?
- A post-secondary degree or diploma in Business, Marketing, Business Administration, Communications, or a related field.
- Experience working with or as part of an agency in the Retail Sector and demonstrated knowledge and experience in loyalty programs.
- Passion for the future of retail and the evolving marketplace.
- Deep understanding and interest in the end-to-end customer experience journey.
- Keen interest in understanding insights and data to validate and drive business-focused outcomes.
- Desire to develop and roll out industry-leading, innovative engagement solutions, including involvement in tech aspects.
- Excellent interpersonal, planning, organizational, collaboration, and professional communication and presentation skills, both written and verbal.
- Strong ability to build relationships as a core competency, both within cross-functional teams internally and externally.
- Proficiency with Microsoft Office Suite: Strong level of expertise using Word, Excel, and PowerPoint, including advanced hands-on functional knowledge.
- Familiarity and experience with data analysis software, including hands-on experience with project management tools (MS Dynamics is preferred).
Why Bond?
Joining us means being part of a team that lives by the mantra “Create Bonds.” We celebrate our collective drive, reward innovative thinking, and always maintain a focus on fostering relationships, both internally and with our clients.
Ready to Make Your Mark?
If you’re passionate about shaping the future of loyalty and making a real impact, we want to hear from you! Apply now to become a part of our dynamic and innovative team.
