Your Next Opportunity
Would you like to be a part of Canada’s leading and progressive Business Law firm?
McMillan has an exciting opportunity for a client-focused individual to join a fantastic team as an Event Technology Specialist in our Toronto Information Technology Department. Reporting to Manager, AV Services, the Event Technology Specialist is responsible for planning and facilitating a positive, consistent and flawless meeting experience for onsite and remote participants.
This is a great role for someone who enjoys working with audio/video technologies, computer hardware and online meeting platforms such as MS Teams, WebEx and Zoom, and has experience managing technical setups for onsite and virtual events, conferences and meetings.
It is important to note that this role has a requirement to work onsite in the Toronto office on a daily basis. This client facing role will provide professional technical support and services to firm members both onsite in a corporate environment and remotely.
McMillan LLP is proud to be recognized as one of only two law firms selected for this year’s prestigious Canada’s Top 100 Employers 2024 list by MediaCorp Inc., as announced in the Globe and Mail. McMillan has been recognized for its inclusive HR practices, including comprehensive employee support programs for parents, a culture that values diversity and inclusion, and career development opportunities for women, with 71% of managers at McMillan being women. These initiatives are part of the firm’s broader strategy to ensure a supportive and engaging work environment, which has been instrumental in attracting and retaining top legal talent. By fostering a supportive workplace culture, McMillan serves clients with excellence and responsiveness, delivering the real-time solutions they need to stay ahead.
What You’ll Do
Your key responsibilities will include:
- Providing high quality, client focused corporate boardroom event and technology services through accurate and timely setup, operation, and breakdown of required AV equipment, and ensuring that all participants are appropriately connected, whether onsite or remote.
- Managing monitors, digital signage, Stream Deck, projectors, sound devices, PTZ cameras, clickers, online meeting and webcasting platforms.
- Liaising with respective personnel to provide onsite and remote event and boardroom support for events ranging from 2-100 attendees.
- Operating a digital mixing board, which includes, but is not limited to, network based signal routing, in-room and audio feed via Dante to a web-based platform such as MS Teams and Zoom.
- Assisting with video conference, and online meetings through MS Teams, Cisco WebEx and Zoom.
- Monitoring and managing meetings or events onsite and remotely, assisting with content sharing and trouble-shooting as necessary.
- Planning the full end-to-end audience experience, working directly with clients on event needs from pre-event activities to post-event engagement.
- Responding to Incident, Problem and Change Requests within defined SLAs.
- Collaborating with internal and external technical support resources to troubleshoot and resolve issues affecting the boardroom experience.
- Assisting with refining, documenting, and implementing processes and operational checklists.
- Maintaining the IT Knowledge Base and assisting members of the IT team with other duties as required.
- Providing on-call and onsite support outside of regular business hours as required including the Vancouver and Calgary offices remotely.
- Maintaining IT operational dashboards and reports and collecting meeting statistics.
- Accommodating occasional travel to McMillan offices as needed.
What You Bring
- At least 1-3 years of experience with boardroom systems and audio/video technologies
- Exceptional customer service experience with a focus on boardroom collaboration services
- Ability to remain calm and effectively problem solve in stressful situations
- Excellent verbal and written communication skills
- At least 1-3 years of experience using MS Teams, WebEx and Zoom conferencing solutions
- Proficient with vMix, OBS and Wirecast Live Streaming Software, programming Stream Deck short cuts, NDI and Dante signals and routing
- Proficient across Creative Cloud software like Premiere Pro, Lightroom and Photoshop
- Experience with MS Teams and WebEx Control Hub administration is preferred
- Familiarity with meeting booking software such as Condeco or Rendezvous is an asset
- Strong project management, presentation, organizational and time management skills
- Willing to work occasional evenings and weekends
- Flexibility regarding hours of work, including being on-call, during the workweek
- Must be able to lift up to 50lbs
- Experience with legal applications and services is an asset
McMillan Offers You
Growth
Mentorship and Support
Training as Software Evolves
Commensurate Compensation And Benefits Package
Fun Work Environment
Continuous Learning & Development
McMillan = You
At the heart of our commitment to being a first-mover on important issues, McMillan believes that equity, diversity and inclusion are catalysts for success. By embracing our differences, we create an inclusive culture that enriches our collective knowledge, broadens our perspectives, and propels us forward. We are dedicated to fostering an environment where everyone feels empowered to bring their whole selves to work, knowing it is through our individual experiences that we can all come together to truly make a positive impact in our firm, for our clients, within our communities, and beyond.
At McMillan, we know we will achieve the most success by attracting and retaining the best talent, and by representing and supporting communities from which we draw our members, the communities in which we live and work and the communities to which we provide legal services.
We are a law firm that prides itself in sustained quality and excellence in service while fostering a positive and collegial work environment which nurtures mentoring inspires enthusiasm and professional excellence. We commit to putting our best efforts forward in achieving our goals, and the goals of our clients. You can help us in that journey!
Need another reason to consider McMillan? Let’s work together to help you achieve your professional goals and career development.
Let’s get started
If this position is for you, and you reside in or around the Toronto area, we look forward to hearing from you. We like cover letters too so don’t forget to include one along with your resume when you click on the Apply Now button.
McMillan is committed to providing accommodation for applicants with disabilities in its recruitment processes. If you require accommodation at any time during the recruitment process, please email us or contact us at 1.888.622.4624 to submit your accommodation request.
McMillan LLP is committed to fostering a culture of inclusion and diversity. We respect and embrace the unique backgrounds, perspectives and experiences of individuals at all levels of the firm. This enables us to provide innovative client service, contribute fully to our communities and advance our firm’s values.
