Please note:
- This is a work-from-home position, but our head office is Toronto-based
- We are seeking staff in Southern Ontario (Golden Horseshoe, North of Toronto (Barrie, for example), Peterborough, Kawartha Lakes area, and other areas
- The role is remote work-from-home but requires school visits (1 per month on average) and in-person support for rare student emergencies
ABOUT US
International Student Guardianship Canada Inc. (ISGC) is a growing Canadian educational agency working with international students from over 50 countries, living and learning across Canada. Secondary and post-secondary students are provided with educational support and overall care during their stay in Canada. ISGC works directly with many prestigious independent, public, and private day schools as well as many excellent camps and ESL programs.
ISGC is an entrepreneurial, dynamic and fast-paced environment with an "all hands on deck" attitude. We focus on high quality, professional customer service to parents, school administrators and recruiting agents overseas to serve the ultimate goal of a successful and safe educational experience for all students. We have a comfortable and casual office in Toronto, ON, developed to ensure a relaxed environment for visiting students and parents. Since 2006, ISGC has established a set of core values that are crucial in supporting our students’ success in Canada.
- Providing exceptional customer service
- Relentlessly solving problems, from start to finish
- Advocating for our students’ best interests
- Understanding international students and education in Canada
- Bringing the world to Canada
Job Description:
ISGC is seeking an efficient, organized and responsible self-starter to support our international students during their study in British Columbia. Daily correspondence with students and problem solving are important components of the role. Reporting to the Director, this position offers a varied environment involving projects, student trips, school interaction and administration. The Student Coordinator acts as an advocate for students under ISGC’s care and plays a critical role in ensuring the success, growth, and well-being of our students.
Responsibilities:
Student support
- Coordinate and communicate with students, schools, bus companies, overseas agents, and natural parents in a fastidious and polite manner
- Coordinate bi-weekly communication with parents and students
- Relentlessly solve student issues in a prompt and caring manner
- 24hr student emergency line responsibilities (bi-weekly rotation amongst staff)
- Student monitoring, chaperoning, and emergency assistance
- Assistance with Parent-Teacher interviews, school events as needed
- Student enrolment, school visits, registration, graduation
- Attendance at Consular appointments, co-validation of transcripts
- Accompanying students to medical appointments as required
- Arranging transportation and airport "meet & greet" services
- Occasional evening and long weekend hours
Administrative
- Assist in maintaining and updating ISGC student, school and host family database
- Arranging short term homestay, transportation and other ISGC programs
- Providing support to team members and management
- Assistance with team projects and developing new programs
Guardianship
- Act as a minor's support while they are studying in Canada, along with ISGC's professional team
Additional languages are an asset, but not required: Japanese, Korean, Spanish, Russian, Ukrainian, Mandarin, Cantonese, Arabic, Persian
Academic/Educational
- University/College Degree
Requirements:
- Valid Passport
- Valid Driver's License
- Police and Vulnerable Sector Check following a formal employment offer
Required Skills/Experience:
- Attention to detail and organization
- Computer/Internet Savvy
- Microsoft Office (Word and Excel)
- Google Tools (Drive, Docs, Sheets, Chat, Gmail, Meet, Calendar)
- Trip organization and coordination
- Advanced level of English
- Responsible, flexible and able to function well in a fast-paced environment
- Excellent communication skills, both written and verbal
- Cultural awareness
A minimum of 2 years experience in education, student service, or tourism in any capacity is an asset, as is the experience of having lived, studied or worked abroad or as an international person in Canada.
When applying, please ensure that you outline how your experience and training relate to the job requirements.
Only qualified candidates will be contacted.
Education:
- Bachelor's Degree (preferred)
Experience:
- Education or Administration: 2 years (preferred)
Job Types: Full-time, Permanent
Pay: $47,000.00-$57,000.00 per year
Additional pay:
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care
- Work from home
Flexible language requirement:
Schedule:
Education:
- Bachelor's Degree (preferred)
Language:
- Korean, Japanese, Spanish, Chinese (Mandarin) (preferred)
Work Location: Hybrid remote in Toronto, ON M4K 1W4
Expected start date: 2025-01-13
