About Chelsea Hotel, Toronto
The Chelsea Hotel, Toronto is Canada’s largest hotel, located in the heart of downtown Toronto. Known for its welcoming atmosphere, exceptional service, and a variety of amenities, Chelsea Hotel offers a unique blend of comfort and convenience for both business and leisure travelers. The hotel features over 1,500 rooms, multiple dining options, and versatile event spaces, making it a cornerstone of Toronto’s hospitality scene. Learn more at chelseatoronto.com.
Job Summary
As a Front Desk Receptionist, you will be the first point of contact for guests, delivering exceptional customer service and creating memorable experiences. Your primary responsibilities include managing check-ins and check-outs, addressing guest inquiries, and providing information about the hotel and local attractions. This role is perfect for someone with excellent interpersonal skills, attention to detail, and a passion for hospitality.
Key Responsibilities
- Greet and welcome guests in a professional, friendly manner.
- Handle check-in and check-out processes efficiently, ensuring accurate billing and room assignments.
- Answer guest inquiries via phone, email, or in person regarding hotel services, amenities, and local attractions.
- Resolve guest complaints or concerns promptly and escalate issues when necessary.
- Maintain an organized and clean front desk area.
- Assist with reservations and manage room availability using the hotel’s property management system.
- Collaborate with other departments to ensure seamless service delivery.
- Adhere to Chelsea Hotel’s policies and procedures to ensure guest satisfaction and safety.
Qualifications
- High school diploma or equivalent; hospitality or customer service experience is preferred.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Proficiency in using computer systems and hotel management software is an asset.
- A professional demeanor with a focus on customer satisfaction.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
Benefits Of Working With Chelsea Hotel
- Competitive hourly pay ranging from $22.00 to $22.00.
- Opportunities for career growth within Canada’s largest hotel.
- Access to employee discounts, training programs, and team-building activities.
- A dynamic and inclusive work environment in the heart of Toronto.
Join the Chelsea Hotel team and be part of creating unforgettable guest experiences in Toronto!
