About Chelsea Hotel, Toronto

The Chelsea Hotel, Toronto is Canada’s largest hotel, located in the heart of downtown Toronto. Known for its welcoming atmosphere, exceptional service, and a variety of amenities, Chelsea Hotel offers a unique blend of comfort and convenience for both business and leisure travelers. The hotel features over 1,500 rooms, multiple dining options, and versatile event spaces, making it a cornerstone of Toronto’s hospitality scene. Learn more at chelseatoronto.com.

Job Summary

As a Front Desk Receptionist, you will be the first point of contact for guests, delivering exceptional customer service and creating memorable experiences. Your primary responsibilities include managing check-ins and check-outs, addressing guest inquiries, and providing information about the hotel and local attractions. This role is perfect for someone with excellent interpersonal skills, attention to detail, and a passion for hospitality.

Key Responsibilities

Greet and welcome guests in a professional, friendly manner.
Handle check-in and check-out processes efficiently, ensuring accurate billing and room assignments.
Answer guest inquiries via phone, email, or in person regarding hotel services, amenities, and local attractions.
Resolve guest complaints or concerns promptly and escalate issues when necessary.
Maintain an organized and clean front desk area.
Assist with reservations and manage room availability using the hotel’s property management system.
Collaborate with other departments to ensure seamless service delivery.
Adhere to Chelsea Hotel’s policies and procedures to ensure guest satisfaction and safety.

Qualifications

High school diploma or equivalent; hospitality or customer service experience is preferred.
Excellent verbal and written communication skills.
Strong organizational and multitasking abilities.
Proficiency in using computer systems and hotel management software is an asset.
A professional demeanor with a focus on customer satisfaction.
Flexibility to work various shifts, including evenings, weekends, and holidays.

Benefits Of Working With Chelsea Hotel

Competitive hourly pay ranging from $22.00 to $22.00.
Opportunities for career growth within Canada’s largest hotel.
Access to employee discounts, training programs, and team-building activities.
A dynamic and inclusive work environment in the heart of Toronto.

Join the Chelsea Hotel team and be part of creating unforgettable guest experiences in Toronto!

Chelsea Hotel, Toronto

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