Role Summary:
This role will oversee and ensure stable operation of the organization’s network architectures including LAN, SD-WAN and SAN, Cloud, internet connectivity and security of same. This includes planning, developing, installing, configuring, maintaining, supporting, monitoring and optimizing all networking hardware and software; and designing and implementing secure modern business solutions supporting the global IT infrastructure.
This position is on-site ,located in Scarborough, Ontario with possible travel to our global operations in the USA,UK, Europe, India, and China (up to 10%).
In addition to annual initiatives, the key accountabilities of this position are:
Key Responsibilities
- Drive technical projects and take overall responsibility for design, architecture, and implementation of global network initiatives and cyber-security.
- Lead continuous improvements with respect to IT & OT security in collaboration with the Global IT Manager and IT teams.
- Develop and design processes for network infrastructure deployment and configuration along with providing service improvements to improve day-to-day operational efficiency.
- Lead installation and perform configuration, administration, and support hardware and software for LAN, SD-WAN and SAN, Cloud, including hubs, switches, routers, firewalls, network monitoring tools and services, configuration backup tools, network elements, and wiring to provide an optimized and reliable environment.
- Detects and manages network faults and performance issues in collaboration with technical teams. Implements monitoring services and alerts to prevent future occurrences.
- Provide L2 support for the network environment and business application connectivity, and support root cause analysis, investigations, and resolution of operational incidents.
- Prepare, maintain, and communicate documentation of network designs and architecture, monitoring alert systems, administration processes, and all network and network security equipment and configurations.
- Provides expertise advise and training and mentoring to other team members in their knowledge of network security and support.
- Establish, maintain, and validate business continuity and disaster recovery for critical infrastructure and business applications.
Role Requirements
- University Degree in Information Technology, or equivalent combination of education and practical experience.
- Minimum 5 years of experience in network design, architecture, and implementation of global enterprise IT network infrastructure, including SD-WAN and Cloud.
- Minimum 5 years of experience in network administration and support of large scale, mission critical enterprise in a global, 24x7 operating environment.
- Cisco certification in any of the following: CCA/CCNA/CCNP/CCIE (Routing and Switching, Security)
- Working experience of the following:
- Current operating systems (Windows).
- Current network environments (LAN/WAN/SD-WAN, Cloud).
- Cisco switches and routers, current network applications, all network layers, routing, switching and related protocols (TCP/IP, SMTP, HTTP, SFTP, FTP, SSH, TELNET, DNS, DHCP, RIP, EIGRP, BGP, OSPF, SNMP, 802.1X and RMON etc.).
- Complex TCP/IP networks which include multiple routing protocols.
- Enterprise wireless networks including installation, configuration, and troubleshooting.
- Firewall and security infrastructure including integration with SIEM services.
- Network fault isolation tools and protocols (analyzers, sniffer traces, SNMP, etc.).
- Telephony Protocols and Technologies (SIP, PRI, VOIP, UC, Teams).
- Identity and Access Management (IAM) and Security Authentication Protocols.
- Monitoring and Backup technologies (ex: Veeam).
- Microsoft 365 administration.
- Microsoft Defender and Intune.
- Sentinel One
Advanced Knowledge of the Following:
- ITIL incident management, problem, and change management.
- Network provider/carrier services, network engineering (hardware and software), network design and planning.
- Network tools used in supporting multiplatform environments, troubleshooting network- related problems, monitoring capacity, performance, security, and availability.
- Creative problem-solving skills, conflict management within different organizations (centralized and matrix organizational structures
- Ability to prioritize, multitask, and perform job functions under occasional pressure.
- Ability to break down complex problems in a simplified way, conduct root cause analysis and provide clear, well-thought-out recommendations.
- Strong, team-oriented leadership skills with presence and a bias for action.
- Self-directed with ability to work autonomously and collaboratively and a focus on results.
- Ability to communicate in an open and authentic manner in all situations.
