Are you passionate about e-commerce and ready to expand your skills? We’re hiring three versatile individuals to join our Toronto team, where you’ll be cross-trained in both warehouse operations and customer service.
We’re a well-established Amazon Canada seller in multiple categories and are continuing to grow across other e-commerce platforms in the consumer electronics and automotive spaces.
The Opportunity
This role offers the chance to work in both warehouse operations and customer support, providing a dynamic and rewarding experience. Reporting directly to the Director of Operations, you will play an essential role in ensuring smooth day-to-day operations, from shipping and returns to helping customers.
What You Will Do
Warehouse Operations:
- Process inbound returns and prepare outbound shipments
- Pack pallets for bulk shipments via freight carriers
- Maintain organized records using internal logs and systems
- Coordinate with manufacturers for warranty replacements and communicate with suppliers
- Maintain a clean and organized warehouse environment
Customer Service:
- Provide email support for customers on returns, shipping, and other inquiries
- Resolve issues by working with courier companies, suppliers, and internal teams
- Occasionally make phone calls to customers, suppliers, or couriers as needed
- Participate in special review projects and tasks to improve customer satisfaction
Who You Are
- Highly organized and detail-oriented, able to manage multiple tasks efficiently
- Customer-focused with excellent communication skills (both written and verbal)
- Comfortable with moderate physical labor and holding a valid driver’s license
- Adaptable with strong computer skills and a quick learner when it comes to new software
- Eager to learn and grow in both warehouse and customer service roles
- Experience in a warehouse environment (especially processing returns) or e-commerce customer service is a strong asset
Why Join Us?
- Gain experience in both logistics and customer service roles
- Be part of a collaborative, growing team in the e-commerce space
- Full-time, in-person position located in the Dufferin-Wilson area (9-5)
If you thrive in a fast-paced, hands-on environment and want to be part of a growing company, we’d love to hear from you.
Job Types: Full-time, Permanent
Pay: $50,000.00 per year
Benefits:
- Casual dress
- Dental care
- On-site parking
Flexible language requirement:
Schedule:
Education:
- Secondary School (preferred)
Experience:
- warehouse: 1 year (preferred)
- fulltime work: 3 years (preferred)
Language:
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
