JOB DESCRIPTION
The Retail Event Associate will support the Retail Event Team in building, setting up, merchandising and providing world class customer service for the WWE Survivor Series SuperStore! Come be apart of this unique and rewarding event in Vancouver, BC!
Event set up shifts will consist of but not limited to unboxing, sorting, hanging all received inventory for the event, merchandising the sales floor, trouble shooting product, tagging, organizing back stock, training on cash registers and setting up the store to be ready to open to the public! Event days consist of providing world class customer service to every customer and fan that enters the SuperStore. Breakdown event days are post event and involved our team putting all product back into boxes, labeled properly, and out of the store location. This process is undoing the set up process the team completed pre-event.
General Duties And Responsibilities:
- Maintain the highest standards of professionalism and customer service to ensure the Fanatics Brand, Team, League is always positively represented
- Understand Fanatics Values and how they relate to the Event Operations Associate role
- Maintain sales floor and/or stockroom standards with an eye to detail
- Utilize Fanatics Point of Sale System (POS)
- Provide a fun and professional environment for team members and fans
- Assist with stocking of merchandise
- Assist with inventory when needed
- Organize supplies and equipment
- Load and unload merchandise trucks
- Assist as directed by your supervisor to ensure that your assigned location is neat, organized, clean and fully stocked for all events and set up
- Perform additional responsibilities as assigned by the Leadership team
Job Knowledge, Skills And Abilities
- Possess a fun, outgoing, confident, and professional demeanor
- Ability to build product knowledge
- Ability to work as a member of a team in fast paced environments, servicing a diverse fan base
- Ability to maintain high standards of organization and cleanness
- Proven ability to overcome obstacles while maintaining a positive, can-do attitude
- Strong communication, literacy, and numeracy skills
- Ability to be punctual, consistent, and reliable on the job
Education, Experience And Requirements
- Minimum 18 years of age
- Experience working in venue and retail / merchandise environment
- Ability to work independently and responsibly in a fast-paced continuously changing environment
- Must be friendly, self-motivated, and love meeting new people in an exciting event setting
- Basic math skills: ability to accurately count change and balance bank
- Willingness and drive to exceed guest and partner expectations
- Ability to work independently or in a team during set up and to get tasks done efficiently
- Ability to communicate effectively with supervisor and guests
- Ability to build and maintain effective working relationships with team members along with willingness to set and maintain high standards of performance
- Must maintain regular and consistent attendance and punctuality throughout the duration of the event / assignment, with or without reasonable accommodation
Physical Demands:
- Regularly required to sit stand, reach, bend and move about the facility as needed
- Ability to stand, walk, bend and move throughout the venue for extended periods of time
- Practice safe work habits, follow all safety policies, procedures and company-wide safety training and any additional job specific safety training
- Follow and encourage your team to follow all safety policies and procedures, looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training.
RESPONSIBILITIES
- Greet fans and ask questions to help make their shopping experience an enjoyable one
- Make recommendations based on observations and conversations with fans
- Help execute a brand connection by ensuring fans enjoy a top notch shopping experience
- Maintain sales floor and/or stockroom standards with an eye to detail
- Process sales transactions via the Fanatics Point of Sale System (POS)
- Maintain the highest standards of professionalism and customer service to ensure the Fanatics Brand and Team/League are always positively represented
- Perform additional responsibilities as directed by the management team
QUALIFICATIONS
Education, Experience and Requirements
- Minimum 18 years of age, High School graduate or equivalent
- Past experience working in retail or sales preferred
- Ability to work independently and responsibly in a fast-paced environment
- Availability to work extended hours on game days and during events
- Foreign language skills are a plus
Job Knowledge, Skills And Abilities
- Possess a fun, professional demeanor
- Demonstrated ability to build product knowledge of Team/League inventory
- Demonstrated ability to work as a member of a team in fast paced environments, servicing a diverse fan base
- Ability to maintain high standards of organization and cleanness
- Proven ability to overcome obstacles while maintaining a positive, can do attitude
- Strong verbal communication skills
Physical Demands
- Regularly required to sit stand, reach, bend and move about the facility as needed
- Must be able to lift and carry up to 30 lbs.
- Game Day scheduling may have exposure to various weather elements (rainy, windy, cold, high temperatures, etc.) if assigned location is outside of the shop
ABOUT US
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
ABOUT THE TEAM
Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com.
Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Manchester United, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).
