To be considered for this role, please include a cover letter explaining why you would be a valuable asset to our organization. In your letter, tell us what unique skills and experiences you bring, how you would make our team’s work easier or more efficient, and how your past work has prepared you for this role. We’d also love to hear why you’re specifically interested in working with us and how our values of integrity, transparency, and client care align with your own. Preference will be given to applicants who address these points thoughtfully.
About Us: We are a growing real estate team specializing in residential homes throughout Durham Region and surrounding areas. Our commitment to exceptional client service is at the heart of what we do. We are looking for a Client Care Specialist to join our team and enhance our client experience through organized support, personalized service, and consistent follow-through.
Position Summary: This role is ideal for a proactive, client-focused professional who enjoys delivering high-quality service while managing a variety of tasks. While experience in real estate is a plus, we welcome candidates with strong administrative skills, customer service experience, and a passion for client care.
Key Responsibilities:
- Client Communication: Serve as a first point of contact for clients, addressing inquiries, maintaining positive relationships, and setting reminders for key client interactions.
- System Management: Organize deal files, contracts, and maintain detailed records to ensure seamless client experiences.
- Coordination: Schedule appointments, showings, and meetings, ensuring all client and team needs are met.
- Marketing & Listing Support: Assist in preparing listings and marketing materials to showcase properties effectively.
- CRM & Project Management: Use CRM software (Follow Up Boss) and Trello to manage client tasks, follow-ups, and ensure projects stay on track.
- Offer Preparation: Support offer preparation and documentation (training provided) to facilitate smooth transactions.
- Ad Posting & Promotion: Post ads and marketing content as needed to promote listings and maintain visibility.
Qualifications:
- Client-Centric Experience: 2-5 years in an administrative or customer service role, ideally with client-facing experience. Real estate knowledge is a bonus.
- Strong Communication Skills: Fluent in English, with effective written and verbal communication abilities.
- Tech Proficiency: Skilled in Microsoft Office (Word, Excel), Google Products, and comfortable with CRM software (experience with Follow Up Boss is a plus).
- Organized & Detail-Oriented: Capable of managing multiple tasks, prioritizing, and meeting deadlines.
- Reliable & Trustworthy: Values integrity, transparency, and honesty.
- Driver’s License & Vehicle: Required for occasional local tasks.
Position Details:
- Open to both part-time and full-time candidates. If starting part-time, the goal is to transition to full-time.
Please apply if you are proactive, organized, and dedicated to enhancing the client experience in a dynamic real estate environment.
Please DO NOT CONTACT DIRECTLY. Only applicants deemed suitable for this role will be contacted. We appreciate your interest and thank all applicants for taking the time to apply.
