We began caring for seniors and enabling seniors to care for themselves in 1983. We continue to do so today as an accredited, not-for-profit community support service agency in Toronto by offering a wide range of practical and low-cost services to seniors and their caregivers. Our services help seniors stay safe, connected, and live as independently as possible. They also prevent premature or inappropriate institutionalization.
We supply services regardless of ability, race, colour, ethnic origin, marital status, sexual orientation, religion, gender identity and gender expression, and are committed to 2SLGBTQ+ inclusiveness.
Bargaining Unit Position; Contract (6 Months)
Full Time – 35 hours per week
Monday to Friday
In person
The Scheduling Coordinator is responsible for administrative and service responsibilities such as staff scheduling, tracking, and maintaining accurate client records, and problem solving with clients – all of which contribute significantly to the efficient and effective functioning of the department. This role involves interacting with clients and staff in a fast-paced environment. There is intensive telephone and computer usage with the expectation of always maintaining a warm and positive demeanor.
- Assist with processing new client referrals and assessments.
- Schedule and track client visits and assessments.
- Ensure that clients are receiving responsive care, which is personalized, individualized and of the highest quality according to SPRINT Senior Care’s Continuous Quality Improvement (CQI) concepts.
- Ensure follow up for enquiries with internal and external stakeholders.
- Return/initiate calls from various sources regarding service provision.
- Track, verify, receive, and enter specified information for client subsidies.
- Ensure that schedules match the service that is authorized for the client.
- Appropriately document client comments in Alayacare, advising the Manager as needed.
- Advise Manager of feedback regarding services and any concerns and compliments regarding service provision.
- Assist Manager with tasks, responsibilities and projects as assigned.
- Assist in implementation of program evaluation, quality and risk management activities of the program and agency.
- Represent SPRINT Senior Care positively and professionally in the community.
- Engage in regular supervision with the Manager.
- Adhere to all departmental and agency policies and procedures and ensure that the field staff do the same, as appropriate.
- Interpret SPRINT Senior Care services positively and effectively to the community.
- Undertake special tasks as assigned by the Manager and/or the Director
- Other duties as assigned
- Degree or College certificate in social services, gerontology, or administration.
- 1-2 years of recent comparable experience in a similar position.
- Demonstrated experience using a client/patient management system.
- Excellent communication, organizational, and time management skills.
- Must be able to quickly problem solve and prioritize phone calls.
- Must be proficient in using a computer with knowledge of Microsoft Office applications. Demonstrate strong Excel skills
- Excellent multitasking skills, including the ability to listen and type at the same time.
- Able to develop good interpersonal relationships with peers, other professionals, clients, and families.
- Ability to work cooperatively in a high-pressure team setting is essential.
- Satisfactory completion of the technical skills testing component is required.
To submit your application click here: Scheduling Coordinator (6 Month Contract) – Toronto, ON M4S 1A4 – Indeed.com
SPRINT Senior Care encourages applications from candidates who reflect the diversity of our community.
SPRINT Senior Care is committed to inclusive and accessible recruitment practices in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disability Act (AODA). Reasonable accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process.
