At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.
Sales Associate
Vacheron Constantin| Vancouver, BC
Role Overview
As an Ambassador of the Maison, he/she achieves and exceeds sales targets as directed by management and proactively develops his/her client portfolio. He/she ensures a unique client experience throughout all touch points. He/she is also an active participant in the daily operations of the boutique.
This role reports operationally to the Boutique Manager
Responsibilities (or Mission)
Sales Achievement
- Consistently achieve and/or exceed the monthly sales target, as directed by management.
- Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client
- Adapt approach according to the client needs and motivations
- Negotiate and handle objections with ease
- Assist and support after sales clients in accordance with Maison values. Act as a referent and provide recommendations that will provide an exceptional client experience
- Maintain a high level of team work by assisting co-workers in the sales/ aftersales process
- Remain current on industry news and competitor knowledge
Client Relationship Management
- Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects
- Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available
- Appropriately resolve client issues/concerns and escalate as needed to Management
- Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking
Daily Boutique Operations
- Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique
- Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues
- Assist in the merchandising and daily maintenance of displays and back-stock as per Vacheron Constantin guidelines
- Receive shipments of new products, apply a quality control at the store level before selling
- Assist with and maintain monthly reporting documents, as directed by management
Qualifications
Education:
- High school. Bacehlor’s degree preferred.
Required Experience
- 2 to 5 years of previous experience in luxury retail, service or hospitality environment
- General knowledge of timepiece movements
Technical Skills/Abilities
- Ability to work in a fast paced retail store environment
- Computer and internet savvy
- MS Office experience required, SAP knowledge preferred
Personal Skills
- Strong understanding of customer service needs and customer (internal and external) priorities
- Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
- Uphold the Vacheron Constantin image by maintaining professional demenor at all times and be a strong ambassador for the brand
- Self motivated, with creative problem solving skills
- Excellent team player
- Excellent language skills in both oral and written English (additional language skills are a plus)
- Willingness to work flexible working hours
Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.
We Offer – Canada
Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include company sponsored health, dental, drug, and vision programs. The company offers income protection solutions including life insurance, disability benefits, and the RRSP program with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a maternity leave top-up program, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.
Accommodations will be made for applicants with disabilities during the recruitment process in accordance with applicable laws. Please contact us to request accommodation.
At Richemont, We Craft the Future!
Expected Salary Range: $22 - $26/ hourly
Salary will be determined based on relevant skills and experience.
