Java - Sr Support Analyst

IBU Consulting • Full-time • Toronto, ON, CA • 9h ago

"Skills and Responsibilities:

5+ years of experience in application support on distributed technologies
Experience ITIL Framework and processes- Incident Mgmt., Problem Mgmt., Change Mgmt. knowledge
Expertise in Scripting Language (Shell / Linux)
Experience with Java/J2EE. Database skills- DB2, Oracle, SQL server
Expertise in Database (Oracle, MS SQL) for writing simple & complex SQL queries
Product knowledge (IBM CMOD, Xeons)
Experience in working within a SLA guidelines, prioritization of efforts
Knowledge management experience - building support manual, support standards, project handover gating check lists etc.
Experience in production issue troubleshooting with multiple teams- DBAs, Level 2 support teams, Operations, File Transfer teams, OS, Middleware etc.
PMLC/SDLC knowledge is an asset
Excellent trouble shooting and analytical skills to resolve issues with various software components.
Good knowledge of Debugging, defect fixing and maintenance of software programs / code / application6. Experience in working with external vendors to provide application support.
Deploy fixes to lower environments, test and promote to higher environments.
Working experience with Service Now. SDLC and Change Management process experience and knowledge (working experience with ITIL Service Now tool)"

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