JOB DESCRIPTIONS AND KEY RESPONSIBILITIES
● Receiving and processing inquiries for account changes and customer care topics over
phone, LiveChat, email, others channels and SMS texts
● Learn and recognize past and current promotions and plan offerings
● Attend meetings with managers if requested
● Process payment-related duties and assist in managing the inventory of devices and SIM
cards
● Reporting concerning items daily to the manager and write the weekly report on tasks
performed and expectations for next week.
● Maintaining information on clients’ account on Box One
● Follow and respond to inquiries based on guidelines provided by the customer care
manager
● Respond to the inquiries in a timely and professional manner
● Ensure that all communications are returned/responded to within 24 hours or by the next
business day to maintain efficient information flow
● Process online activations, suspensions, restoration, and other account changes following
guidelines in a timely manner
● Attend training and conferences to learn systems, processes, and new features.
● Reporting concerning items daily to the manager and write the weekly report on tasks
performed and expectations for next week.
REQUIRED SKILLS:
● Superior organizational and conflict-resolution skills
● An in-depth understanding of working with various clients
● Good communication skills in English and/or French Bonus point with Korean Language
● Keen intercultural sensitivity and openness to dealing with staff of widely differing
backgrounds
Job Type: Full-time
Pay: $17.50-$21.00 per hour
Expected hours: 40 per week
Additional pay:
Benefits:
- Dental care
- Extended health care
- Language training provided
- Paid time off
- RRSP match
- Store discount
- Vision care
Flexible language requirement:
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Education:
- Secondary School (preferred)
Experience:
- Customer support: 1 year (preferred)
- Administrative experience: 1 year (preferred)
Work Location: In person
Expected start date: 2024-10-21