The incumbent will be responsible to manage incoming calls, order entry, and promote company products to generate increased sales and maintain high customer satisfaction.
What you will accomplish with us:
- Provide an outstanding customer service;
- Process orders and quotations using different methods and support inside sales team with quotation requests;
- Manage all incoming phone calls in a professional manner;
- Source parts and/or equipment in collaboration with buying groups and suppliers;
- Understand clients’ needs and suggest appropriate products or services to achieve satisfaction;
- Build sustainable customer relationships and trust with customers account through open communication;
- Follow company guidelines, policies and procedures;
- Address customer's concerns and offer the best solution to solve the problem in a timely manner;
- Conduct physical inventory and maintain inventory accuracy and cleanliness;
- Various other related duties including on-call duties to support the branch as assigned by supervisor;
- Ability to lift or move heavy products (up to 50lbs.);
- Forklift training will be required if the person doesn't have it already;
- Participate in after hours on-call rotation after 3 month that will involve attending the branch for emergency call outs.
What You Bring to Our Team:
- Excellent verbal and written communication skills;
- Professional phone manner and customer service skills;
- Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook);
- Ability to multitask, prioritize, and manage time effectively;
- Problem solving abilities;
- High School Diploma;
- Good sales abilities and persuasiveness;
- Ability to work under pressure unsupervised;
- Strong work ethic and positive team attitude;
- Good organization skills;
- Professional demeanor;
- Previous experience in HVAC-R industry, retail sales or technical related field (an asset);
- Completion of professional degree in refrigeration, heating, ventilation (an asset);
- Safety footwear required.
Competitive Benefits: In addition to a rewarding career within our team, we offer
- Medical and dental coverage from day one, along with short and long-term disability protection
- Contribution to a collective registered retirement savings plan upon starting your role.
- Wellness spending account
- An employee assistance program including psychological, financial, and legal support.
- Access to telemedicine from the beginning of your employment.
- Reimbursement of professional association membership fees.
- Early vacation program.
Master, for over 70 years
We've been the HVAC-R leader and one of Canada's Best Managed Companies since 2010. As the country's leading private HVAC-R distributor, we have over 1,400 active employees, operating in more than 55 branches and 3 distribution centers from British Columbia to the Atlantic provinces, as well as 30 branches in the United States.
It's good to work with us
At Master, we offer you a dynamic, stimulating and fun environment. With a firm belief in healthy, open communications, we take a hands-on approach with all our employees. Teamwork is an integral part of our values, and it's through teamwork that we achieve our greatest successes.