Job Title:
Patient Advisor - Remote (Contract)
About the role:
The Patient Advisor is responsible for answering all inbound patient phone calls as well as performing outreach for patient inquiries received via online form or voicemail. This role consists of educating patients about treatment options, qualifying patients for treatment, and connecting qualified patients with the appropriate scheduling department. Prior healthcare experience is not required as training will be provided.
The hours for this position are:
Mon-Fri
5:00 AM-2:00 PM PST
Responsibilities:
- Educating inbound patients about the condition of hemorrhoids as well as hemorrhoid banding treatment
- Screening patients for their treatment eligibility: including symptoms and contraindications
- Collecting live patient information using an online form
- Relaying patient information to our scheduling department to facilitate scheduling patient for treatment
- Live transferring patients to the scheduling department at their desired Hemorrhoid Center location
- Managing tasks shared with other Patient Advisors using Ring Central
About you:
- You excel at learning new technologies and working in a virtual environment
- You are detail oriented and able to multi-task while staying organized
- You are a good communicator and problem solver
- You are compassionate and want to provide patients with a comfortable, judgement free experience
- You work well under minimal supervision
- Call Center experience is an asset
- Experience in a clinical/patient facing role is an asset
- You are fluent in English, Spanish language skills are an asset
Hourly Rate: $20
About CRH Medical Corporation
CRH Medical Corporation is a subsidiary of WELL Health Technologies. CRH is a company focused on providing gastroenterologists throughout the United States with innovative services and products for the treatment of gastrointestinal diseases.
CRH Medical’s flagship product, the CRH O'Regan System, is a single-use, disposable, hemorrhoid banding technology that is safe and highly effective in treating all grades of hemorrhoids. CRH began training physicians across the United States to offer this patented, FDA-approved procedure in 2008. Today, more than 3,000 physicians utilize this device in 1,000 practices across the United States and over one million procedures have been performed.
Additionally, in 2014, CRH became a full-service gastroenterology anesthesia company that now serves 75 ambulatory surgical centers in 16 states and performs approximately 500,000 procedures annually.
Our Sales office is located in Vancouver, BC.