Job Overview:
Monarch Custom Plywood is looking for an enthusiastic Inside Sales Representative to join our team. This in-office role is perfect for candidates with experience in retail lumber or building materials distribution, providing them with a solid foundation to support our diverse product offerings. Responsibilities include assisting walk-in clients with selecting products, managing customer inquiries, processing orders accurately, and maintaining a high standard of customer service. The successful candidate will also handle inbound calls and proactively cold call potential customers to build new business relationships.
Key Responsibilities:
- Greet and assist walk-in clients with product selection in our showroom.
- Manage customer inquiries via phone, email, and in person, providing product knowledge and support.
- Accurately process orders and follow up to ensure timely delivery.
- Build and maintain strong customer relationships through effective communication.
- Handle inbound calls and conduct calls to generate new leads and foster customer relationships.
Qualifications:
- 2+ years of inside sales or customer service experience, ideally in the building materials industry or related field.
- Excellent verbal and written communication skills, with a keen eye for detail.
- Strong computer skills, including proficiency with Microsoft Office products.
- Ability to thrive in a fast-paced environment and adapt to varying customer needs.
- A proactive, positive attitude with a natural aptitude for problem-solving.
Job Type: Full-time
Pay: $50,000.00-$60,000.00 per year
Schedule:
Work Location: In person