We are looking for an experienced and dynamic Front Desk Admin/Manager to oversee the day-to-day administrative functions of our clinic.
The ideal candidate will possess strong customer service skills, be adept at multitasking, and have previous experience in a physiotherapy clinic.
Key Responsibilities:
- Customer Engagement:
- Greet and welcome patients in a professional, friendly, and engaging manner.
- Make small talk to build rapport and create a comfortable environment for patients.
- Effectively communicate and empathize with patients to understand their needs and concerns.
- Administrative Duties:
- Manage front desk operations, including phone calls, emails, and patient check-ins.
- Maintain patient records with confidentiality.
- Process billing and insurance claims, including MVA/WSIB cases, accurately and efficiently.
- Utilize practice management software (Jane) and Google Workspace tools.
- Multitasking and Organization:
- Handle multiple tasks simultaneously while maintaining a high level of accuracy.
- Prioritize tasks to ensure seamless clinic operations.
- Manage office supplies and inventory.
- Leadership and Team Management:
- Supervise and support front desk staff.
- Provide training and guidance to new employees.
- Foster a collaborative and positive work environment.
- Clinic Operations:
- Implement and maintain office policies and procedures.
- Monitor and improve patient flow and clinic efficiency.
- Assist in marketing and promotional activities for the clinic.
- Problem Solving and Decision Making:
- Exhibit quick decision-making skills in a fast-paced environment.
- Approach challenges with effective problem-solving strategies.
- Community Outreach:
- Engage in community outreach with family doctors and other healthcare providers to build relationships and enhance patient referrals.
- Relationship Management:
- Maintain relationships with existing clients to enhance their in-clinic experience.
- Follow up with patients post-appointment to ensure satisfaction and address any concerns.
Qualifications:
- Minimum of 3 years of experience in a front desk/admin role within a physiotherapy or similar healthcare setting.
- Exceptional customer service skills with a patient-centric approach.
- Extroverted and professional demeanor with excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in Microsoft Office Suite, Google Workspace tools, and practice management software (Jane).
- Experience with MVA/WSIB billing and insurance claims.
- Ability to work independently and as part of a team.
- Leadership experience is an asset.
Why Join Us:
- Competitive salary and benefits package.
- Opportunity to work in a supportive and dynamic environment.
- Career growth and development opportunities.
- Be part of a team dedicated to improving patients' lives.
Job Types: Full-time, Part-time, Casual
Pay: $19.00-$22.00 per hour
Expected hours: 20 – 30 per week
Additional pay:
Benefits:
Flexible language requirement:
Schedule:
- 8 hour shift
- Evening shift
- Morning shift
Application question(s):
- Are you able to multitask in busy work environment ?
Education:
- Secondary School (preferred)
Experience:
- Front desk: 1 year (required)
- Administrative experience: 1 year (required)
Work Location: In person