We are looking for an experienced and dynamic Front Desk Admin/Manager to oversee the day-to-day administrative functions of our clinic.

The ideal candidate will possess strong customer service skills, be adept at multitasking, and have previous experience in a physiotherapy clinic.

Key Responsibilities:

Customer Engagement:
Greet and welcome patients in a professional, friendly, and engaging manner.
Make small talk to build rapport and create a comfortable environment for patients.
Effectively communicate and empathize with patients to understand their needs and concerns.
Administrative Duties:
Manage front desk operations, including phone calls, emails, and patient check-ins.
Maintain patient records with confidentiality.
Process billing and insurance claims, including MVA/WSIB cases, accurately and efficiently.
Utilize practice management software (Jane) and Google Workspace tools.
Multitasking and Organization:
Handle multiple tasks simultaneously while maintaining a high level of accuracy.
Prioritize tasks to ensure seamless clinic operations.
Manage office supplies and inventory.
Leadership and Team Management:
Supervise and support front desk staff.
Provide training and guidance to new employees.
Foster a collaborative and positive work environment.
Clinic Operations:
Implement and maintain office policies and procedures.
Monitor and improve patient flow and clinic efficiency.
Assist in marketing and promotional activities for the clinic.
Problem Solving and Decision Making:
Exhibit quick decision-making skills in a fast-paced environment.
Approach challenges with effective problem-solving strategies.
Community Outreach:
Engage in community outreach with family doctors and other healthcare providers to build relationships and enhance patient referrals.
Relationship Management:
Maintain relationships with existing clients to enhance their in-clinic experience.
Follow up with patients post-appointment to ensure satisfaction and address any concerns.

Qualifications:

Minimum of 3 years of experience in a front desk/admin role within a physiotherapy or similar healthcare setting.
Exceptional customer service skills with a patient-centric approach.
Extroverted and professional demeanor with excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Proficiency in Microsoft Office Suite, Google Workspace tools, and practice management software (Jane).
Experience with MVA/WSIB billing and insurance claims.
Ability to work independently and as part of a team.
Leadership experience is an asset.

Why Join Us:

Competitive salary and benefits package.
Opportunity to work in a supportive and dynamic environment.
Career growth and development opportunities.
Be part of a team dedicated to improving patients' lives.

Job Types: Full-time, Part-time, Casual

Pay: $19.00-$22.00 per hour

Expected hours: 20 – 30 per week

Additional pay:

Bonus pay
Commission pay

Benefits:

On-site parking

Flexible language requirement:

French not required

Schedule:

8 hour shift
Evening shift
Morning shift

Application question(s):

Are you able to multitask in busy work environment ?

Education:

Secondary School (preferred)

Experience:

Front desk: 1 year (required)
Administrative experience: 1 year (required)

Work Location: In person

Mimico Physiotherapy and Chiropractic Clinic

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