About us
Club Kitchen is Yaletown's newest food hall, housing 13 of Vancouver's top restaurants under one roof. Customers can order from multiple restaurants on one bill, with a single delivery fee and convenient options for delivery, pick-up, or dine-in at Club Kitchen's central Yaletown location.
We are seeking a part-time concierge to join our team, offering 20-24 hours per week, primarily focused on weekends. You will be responsible for welcoming customers, managing food delivery orders, coordinating with kitchens, and troubleshooting issues. Experience with food delivery apps/systems preferred. Must excel in coordination and problem-solving.
Responsibilities:
Greet and assist customers warmly, addressing inquiries and ensuring a positive experience
Manage food delivery orders and liaise with drivers for efficient pickups
Coordinate with kitchen staff to ensure accurate and timely order preparation
Troubleshoot issues related to orders, deliveries, and customer concerns
Optimize food delivery app systems and processes for efficiency
Requirements:
Previous customer-facing experience, restaurant experience is an asset but not required
Familiarity with food delivery apps/systems is advantageous
Excellent communication and organizational skills
Strong problem-solving ability in resolving operational issues
Flexibility to work varied shifts, including holidays
Availability to work weekends is essential
Join Us:
This role offers a chance to showcase coordination and problem-solving skills in an upscale fast-food environment. If you're passionate about delivering exceptional service, apply now to join our team!