The City of Richmond is committed to be the most appealing, livable, well-managed community in Canada, a goal that is only made possible by developing our most valuable asset –
our people. This is a great opportunity to join our team and shape our community. The City of Richmond offers competitive pay programs, comprehensive benefits and attractive incentives. If you are looking to make a difference, and to share our vision “to be the most appealing, livable, and well-managed community in Canada”, then please apply.OverviewJoin an exciting position within our Parks, Recreation and Culture division and contribute to fostering a healthier and more active community. You'll play a pivotal role in advancing the City's customer service goals, providing outstanding support to our diverse community, and ensuring service excellence by leading and motivating a dynamic Registration Call Centre team.Examples of key responsibilities include, but are not limited to:
- Providing customer service excellence to internal and external customers.
- Providing accurate information, advice and referrals pertaining to parks, recreation, sport, arts, culture and heritage program opportunities.
- Participating in planning, organizing, delivering, promoting and evaluating activities and services within a recreational facility and/or Registration Call Centre.
- Planning, scheduling, assigning, mentoring, and providing direction and guidance to staff.
- Providing leadership for the division, related to Recreation and Facility Booking System testing and training.
- Leading and/or supporting the functional aspects of the Recreation and Facility Booking System and other system functions, including the resolution of LANdesk cases.
- Leading and/or supporting recruitment and training of auxiliary attendants.
- Working with and supporting a supervisor with administrative detail and organizing and prioritizing office work.
- Performing a variety of clerical, typing/word processing, time keeping, receptionist and cashiering activities.
- Performing other duties as required.
Knowledge, Skills & Abilities:
- Ability to courteously and effectively deal with the public in providing information and assistance regarding Parks, Recreation, Sports, and Arts, Culture and Heritage activities and programs.
- Ability to provide effective customer service and to use appropriate tact to discuss problems in an effective manner.
- Ability to perform cashiering duties accurately.
- Ability to provide direction and guidance to others by assigning tasks and allocating work.
- Ability to prioritize competing demands; work well under pressure; deal with stressful situations with professionalism.
- Ability to understand and carry out oral and written instructions.
- Ability to compose various types of standard and non-standard correspondence and reports.
- Ability to provide guidance and resolution to the Registration Call Centre staff at facilities on point of sale, facility booking, online registration and programming concerns.
- Ability to configure the Recreation and Facility Booking Software to meet the needs of the organization.
- Ability to work both independently and interdependently while exercising sound judgement and initiative.
- Ability to establish and maintain effective relationships with a variety of groups, businesses and association members.
- Knowledge of clerical and record keeping procedures.
- Knowledge of modern office practices and procedures.
- Knowledge for processing cash/cheque remittances, bank deposits and cash/purchasing card reconciliations.
- Knowledge of business English, spelling, punctuation and math.
- Knowledge and skill in using City computer applications such as PeopleSoft (HCM), Xplor, Outlook and Microsoft programs; ability to use REDMS or a similar records management system.
- Ability to successfully pass a Police Information Check.
Qualifications and Experience:
Completion of Grade 12 or equivalent supplemented by computer and keyboarding skills or an equivalent combination of training and experience may be considered.
Working Conditions:
Work is performed in an office environment. May encounter a variety of customers and/or challenging situations.
Additional Information:Employee Group: CUPE Local 718 Position Status: Regular Full-Time Duration of Appointment: N/A Salary Range: $31.44 - $36.95/hr Hours of Work: Monday to Friday, 8:15am to 5:00pm, on a compressed work schedule Application Posted: 9/6/24 External Closing Date: 9/26/24 PCC#: 354 Openings: 1