Bilingual Order Management and Sales Support Representative
Fulltime, Permanent
Location: Mississauga, ON – 100% Onsite
Hours: Monday – Friday 8:30 am – 5:00 pm (1 hour lunch)
Salary: Up to 65K + annual cash bonus
Company Profile:
Our client is the leader in Sunglass apparel with a great reputation. With a beautiful growing office in Mississauga our client makes your life brighter, so you see the colors of your world at their best and always feel confident in your style.
PERKS:
- Excellent benefits (Medical + Dental)
- 3 weeks vacation + 10 sick days (4 are paid)
- Reputation reimbursement
- Growing company
- Low turnover
- Not a call centre – Low call volume
- Fun and casual culture unique culture, a well-known brand, and the opportunity to grow with a company that has a great reputation.
Responsibilities:
- Input/modify all faxed, phoned and emailed orders from core, key, duty-free, and account executives on a timely basis into the SAP system.
- Validate all sales incentive submissions and enter all subsequent redemption orders in SAP.
- Work with AE’s to manage all consignment locations to ensure they depict an accurate representation of the physically product they have in their sales sample kits. This includes the cleaning and inspecting of all sales sample returns.
- Work in combination with our warehouse team to create, enter, ship, invoice and return all events submitted by AE’s and or Corporate Gifts division in the US.
- Work in conjunction with our account executives to actively support, educate and train our core and key accounts on the B2B website in Canada.
- Enter all weekly AE orders for POP and sales samples.
- Work closely with all departments to help identify and rectify all miss-picked orders, order entry errors, shipping inaccuracies and credit issues.
- Maintain a high level of core, key, and duty-free account services, projecting a professional image, within respective regions to maximize production, working in coordination with designated outside AE’s and the customer service department for all products. Provide customers with information on RX processes and procedures.
- Work in collaboration with our inventory control coordinator to ensure all supplies and information necessary to service new and existing core and key accounts is in stock and available to fill orders through our Canadian DC.
- Send all marketing and sales related information to core, key, duty free accounts and AE’s as required.
- Supply AE’s with all materials required for trade shows and trainings.
Qualifications
- Bilingual French and English both oral and written
- 2+ years of product order management.
- College coursework is preferred.
- SAP is a strong asset
- Strong organizational skills.
- Excellent written, oral and follow up communication skills.
- Team-player.
- Positive attitude.
- Microsoft Word and Excel skills.
