ABOUT US:
At Newland Chase, we pride ourselves on valuing our exceptional staff; ensuring they feel appreciated in their hard work. We encourage a work- life balance whilst also offering interesting and demanding roles that provide autonomy and a busy and varied workload. Our Investment in technology for our staff means our in-house, bespoke system ensures compliance and efficiency for both employees and clients.
Our Vision and Mission focuses our work, ensuring that maintaining customer and staff satisfaction are at the forefront of all we do. Newland Chase is part of the CIBT group of companies with the mission of expertly navigating complex visa and immigration regulations enabling people to visit, work and live around the world.
POSITION SUMMARY:
Consultants enjoy the opportunity to regularly communicate with clients and relevant authorities by email or telephone, while also ensuring that strict deadlines are adhered to. The Newland Chase Team and our customers come from different cultural and nationality backgrounds and this adds to the variety and diversity of our work. In return Newland Chase will provide you with an interesting and varied role, career opportunities and the ability to contribute directly to the success of a rapidly growing business.
- Shows genuine interest and concern for colleagues, seeking to get the best out of them through harnessing their talents and personally supporting their growth through guidance, delegation, mentoring and involvement in decision-making.
- To undertake all other reasonable duties as requested
- Undertake advisory role with corporate clients under supervision of Lawyers
- Draft and review application packages for categories of applications ranging from LMIA and IMP work permits to Provincial Nominee and Federal permanent resident categories.
- Monitor application deadlines and completing assigned work within the appropriate timeframes.
- Using sound judgement in assessing client risk and escalating potential issues to senior management in a timely manner.
- Taking care to consider alternatives and delivering appropriate decisions with minimal senior management involvement.
- Monitoring visa expiry dates and alerting the client appropriately.
- Ensuring that the appropriate client records are established and maintained and that key correspondence and documentation is saved into the client e-file.
- Ensuring that all work undertaken is in scope, is billed promptly on completion, and that additional fees are agreed in advance for additional services.
- Ensuring that use of the corporate credit card is recorded in an accurate and timely fashion on the spread sheet to facilitate accurate billing.
- Working with professionalism, honesty and integrity maintaining confidentiality at all times and to model the company values.
- Ensuring the client receives appropriate news up-dates and alerts.
- To contribute to articles for publication in newsletters, external publications
DUTIES AND RESPONSIBILITIES:
- Carrying out volume corporate immigration client management and casework for Canada.
- Listens intently to the client needs to ensure that these needs are met and anticipating customer needs, offering pro-active advice. Remaining up-dated on industry events/circumstances that may be relevant to the client.
- Communicating regularly with clients to build a strong relationship while focusing on business needs and ensuring that client service review meetings are held regularly, with formal agendas and presentations
- Effectively manages time prioritizing, identify and addressing critical tasks, while remaining flexible to changing priorities.
- Using exceptional organizational skills to meet or exceed customer expectations (including where SLAs are in place). Responding to email and telephone enquiries in a timely manner and ensuring that advice is comprehensive and accurate, managing expectations where needed and escalating issues promptly and appropriately.
- Utilizing resources and researches complex cases/scenarios.
- Recommending improvements in work procedures, policies or systems in area of assigned responsibility.
ESSENTIAL JOB REQUIREMENTS:
- Regulated Canadian Immigration Consultant (RCIC)
- Fluent, verbal and written in English
- Fluent, verbal and written in French is an asset
- 3+ Years of experience handling Canadian corporate immigration cases
WORKING CONDITIONS/LOCATION:
- Office environment: exposure to computer screens, interaction with others in a remote office environment
- This position would be remote to start and may transition to Hybrid
PHYSICAL DEMANDS:
- Visual acuity; ability to view computer screen for full shift, approximately eight hours
- Sitting for extended period of time
- Manual dexterity for operating a computer, keyboard and mouse
- Speaking for operating a phone with ability to convey detailed information accurately and clearly
- Light lifting (no more than 25 pounds)
EQUAL EMPLOYMENT OPPORTUNITIES:
As part of our dedication to the diversity of our workforce, CIBT is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. If you need assistance or an accommodation due to a disability, you may contact us at HumanResources@cibt.com.
