Job #:
9231
Division
Operations
Vacancy Type
Full-time Permanent & Full-time Temporary
Affiliation
Union: CUPE 79
Grade
Contract Length:
TCHC 3
# of Vacancies:
1
Salary/Hourly Range
$28.44 - $31.17 per hour
Hiring Range/wage
$28.44 per hour
Work Details (Days/hours)
35 hours per week, Monday - Friday
Posted Date
1/29/25
Existing Or New
Existing
Deadline To Apply
2/12/25
Please Note
An Eligibility List will be created from this competition and will be in effect for up to six (6) months for future Temporary and Permanent Operating Unit Clerk positions that may become available.
What We Offer
In addition to a competitive salary and a rewarding career where you can truly make a difference, we offer a comprehensive package that meets the various needs of our diverse employees, including:
- Ability to participate in inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities;
- Minimum three (3) weeks of paid annual vacation days, increasing with years of service;
- Four (4) paid personal days;
- Defined benefit pension plan with OMERS, includes 100-per-cent employer matching;
- Health and dental benefits;
- Employee and family assistance program;
- Maternity and parental leave top up (93% of base salary);
- Training and development programs including tuition reimbursement of $1500 per calendar year;
- Fitness membership discount.
Make a difference
Want to help grow our communities? At Toronto Community Housing, we pride ourselves in developing Toronto’s neighbourhoods and helping our residents succeed. We are searching for dedicated and passionate Operating Unit Clerks to join our team and help the communities of Toronto thrive!
Position Summary
Reporting to the Supervisor, Tenancy Management, this position will be the first point of contact in the hub office (formerly Operating Unit Office) and is responsible to engage with tenants and members of the general public. As the first point of contact, you will provide information and assist tenants and members of the public, by telephone or in person, explaining Toronto Community Housing policies, answering routine inquiries, and directing visitors to the appropriate person.
What You’ll Do
- Maintain the "tenant friendly” customer service area by ensuring information materials, forms, bulletin boards and information are relevant and up to date.
- Engage with customers, assesses and resolves incoming inquiries on a wide range of tenancy matters including, but not limited to, complaints, rental accounts, parking, transfers, policies, procedures, etc. and only refers complex issues if required, to appropriate person.
- Provide up to date and accurate information to incoming customers on areas such as, procedures, account status, services available, parking availability, local market rent availability.
- Assist customers by completing forms, scanning forms and documents.
- Process rent payments for incoming customers, processes batches for bank deposits, promotes and administers pre-authorized rental payments.
- Provide recommendations to the Operating Unit Office and Building Team on how to effectively reduce the number of customer service issues.
- Administer tenant, short term and non-tenant parking systems.
- Input and assign all inquiries into EasyTrac and disburses EasyTrac reports.
- Maintain booking schedule for office meeting room.
- Prepare a variety of routine correspondence and reports. Examples include: Tenant complaints, 24 hour access letters, move out acknowledgements, annual rent receipts, confirmation of tenancy, tenant charge letters, Housing Services Act (HSA) letters, etc.
- Maintain an effective electronic and manual record keeping system for business practices including: Workplace injury forms, vacation schedules, tenant files, attendance, accounts payable documents, HSA documents and legal documents, etc.
- Utilize computer systems as an essential job tool. For example: HMS/TMS, TAWL, Portfolio Database, Electronic Mail, Intranet, EasyTrac, Web based Time entry System (WTES).
- Actively support, promotes and assists in implementing the Toronto Community Housing Corporation’s Community Management Plan (CMP) initiatives to: maintain and improve buildings, establish healthy communities, create financial sustainability, increase affordable housing, develop community based service delivery, foster and encourage tenant leadership and governance and create and manage a healthy organization.
- Attend meetings and prepares minutes and agendas.
- Order office supplies, and processes incoming and outgoing mail.
What You’ll Need
- Experience utilizing a variety of software packages that support the business practices.
- Experience in front line customer service.
- Demonstrated experience in preparing routine correspondence, memoranda and reports.
- Knowledge and understanding of the systemic challenges faced by tenants of Toronto Community Housing including, but not limited to, poverty, gender, mental health, culture, settlement and aging in place.
- Must demonstrate a commitment to providing a high level of tenant/customer service, respecting diverse cultures.
- Excellent communication, interpersonal, de-escalation skills and active listening required to interact with a variety of internal and external customers.
- Ability to work independently with minimum supervision and cooperatively as a team member.
- Ability to organize, prioritize and meet deadlines.
- Ability to travel to various Toronto Community Housing work locations as required.
- Ability to make basic calculations accurately.
- Ability to work flexible hours including evenings and weekends.
- Ability to speak/write another language considered an asset.
What’s Next
Once you apply, we’ll review your resume and cover letter to determine if your skills and experience match the qualifications for the role. Only qualified candidates will be contacted to move forward in the hiring process. If you are contacted, the process will include one or more interviews and/or assessments and reference checks.
Candidates for unionized positions must score a minimum of 70% to pass any interview or assessment and be considered for the next stage of the recruitment process. Successful candidates will be determined based on score and where applicable, union seniority. Note: not all candidates who score 70% or higher will automatically proceed to the next stage of the recruitment process as this will be dependent on the number of candidates and number of available roles.
