- Job ID: 52984
- Job Category: Information & Technology
- Division & Section: Solid Waste Management Services, SWM Business Services
- Work Location: Metro Hall, 55 John Street (Hybrid)
- Job Type & Duration: Full- time, Temporary Vacancy (Until January 2026)
- Hourly Rate and Wage Grade: $48.49 - $53.14 (2024 Rates)
- Shift Information: 35 hours per week, Monday to Friday
- Affiliation: L79 Full- time
- Number of Positions Open: 1
- Posting Period: 23-JAN-2025 to 06-FEB-2025
Job Description
Major Responsibilities:
- Establishes and maintains business relationships with clients to discuss/assess client's needs and help them navigate their questions and concerns.
- Contributes to the development of project charters, statements of work and project plans.
- Identifies risks and prepares action plans to mitigate.
- Conducts or leads team in delivery of work packages.
- Liaises and co-ordinates with internal & external groups on accomplishment of deliverables.
- Prepares and presents status reports and variance explanations for work packages.
- Prepares findings and “Lessons Learned” from post-implementation project reviews.
- Assesses, analyzes, evaluates and recommends process and policy alternatives for projects and work packages.
- Redesigns business principles, processes, policies and standards by recommending best practices and improvements to current processes.
- Determines business requirements and builds consensus amongst clients.
- Prepares Business Plans, Gap Analyses, Logical Data Models and Design documents for proposed solutions that leverage information and technology as part of the solution.
- Provides input to Data Management teams on transformation of clients’ business requirements.
- Recommends improvements to current methodologies, processes, standards, and policies.
- Assists staff in understanding of business processes and logic.
- Liaises with staff in development of test strategies, test cases and test scripts for system, performance, usability and acceptance testing of system solutions developed.
- Leads team to draft implementation and rollout strategies and plans.
- Conducts walk-throughs of deliverables to identify potential problems.
- Prepares training material and documentation for use by clients and staff.
- Conducts training for clients and their staff.
- Collaborates with clients on “Go/No Go” cut-over decisions e.g. roll-outs.
- Contributes to the preparation of RFI/P/Qs and other formal project documentation.
Key Qualifications
Your application must describe your qualifications as they relate to:
- Post-secondary education in computer science, business administration or other discipline pertinent to the job function or the approved equivalent combination of education and/or experience.
- Considerable experience assessing and reviewing business processes to identify options, best practices and opportunities to improve service delivery.
- Considerable experience preparing and documenting business cases, gap analyses, use cases, functional and non-functional requirements and system specifications.
- Considerable experience developing test cases and test scripts for performance, usability and acceptance testing, and executing and documenting test results of technology solutions and business processes.
- Considerable experience using a variety of software packages including process design software (e.g. Visio), project management software (e.g., MS Project) and MS Office (e.g., Power Point, Excel, Access, and Word).
- Experience contributing to development of RFPs, RFQs, RFIs and evaluation and selection of technical solutions.
You Must Also Have
- Excellent research, analytical and problem-solving skills; ability to conceptualize and develop options and recommendations to support decision-making.
- Excellent written and oral communication skills, presentation, and interpersonal skills, and strong customer service aptitude to deal effectively with business and technical stakeholders.
- Ability to work effectively as a member of the team, collaboratively with others and independently as required.
- Advanced time management and estimation capabilities and ability to perform several tasks and projects concurrently.
- Knowledge of current and emerging technologies and skills to evaluate and recommend new technology for introduction into a complex technical environment including geospatial and mobile technology would be an asset.
- Certified Business Analysis Professional (CBAP®) designation would be an asset.
NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:
City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's
Internal Job Posting Portal.
Equity, Diversity and Inclusion
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.
Accommodation
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the
application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.
