Job Title: Customer Advisor
Status: Part - Time
Reporting to: Store Manager, Vancouver
Location: Vancouver, BC
Since 1978, Lee Valley has recognized that for many, woodworking and gardening are more than just hobbies. Lee Valley Tools enjoys a proud history of providing high-quality woodworking, gardening, hobby, hardware, gift and seasonal merchandise to customers worldwide. We pride ourselves on providing quality products and renowned customer service.
Lee Valley has been honored with many prestigious awards, including being recognized as one of Canada's Best Managed Companies in 2023 by Deloitte and one of Canada's Best Employers by Forbes in 2018. Additionally, we ranked #1 for In-Store Experience in Ontario by Leger Marketing Inc.
A position at Lee Valley is more than just a job – we honor the time and dedication that our people give by providing sustained and meaningful employment while striving to provide an environment where learning and development are encouraged.
We have exciting opportunities available for a part time Customer Advisor in our Vancouver store.
The Customer Advisor autonomously provides high quality support and service for customer orders. Using a broad range of knowledge and experience the Customer Advisor capably handles customer enquiries regarding products and/or services related to woodworking, gardening and other issues.
The Customer Advisor must be available to work evenings and weekend shifts.
Key Responsibilities:
- Serves customers promptly, courteously, and efficiently in person or on the phone
- Provide accurate processing and fulfillment of customer orders
- Provide customers with accurate pricing, part numbers, and/or product availability for orders
- Determines the nature of the inquiry and directs it to the appropriate individual or group if necessary
- Resolve routine service, delivery issues
- Manage custom order products
- Assists in other areas of the store when needed
- Collects detailed symptoms of customer problems, may require additional research and testing to facilitate repair or resolution
- Following through on product problems and suggestions
- May provide guidance to other departments or less experienced staff
- May conduct training sessions for staff or seminars for customers on a particular topic or line of products or participate in product testing
- High school diploma and 1-2 years of related experience; college diploma or certification in a related field (horticulture, woodworking, carpentry, etc.) considered a significant asset
- Previous experience in a retail or customer service environment considered an asset
- Exceptional interpersonal skills; strong written and verbal communication
- Knowledge of Lee Valley product lines and knowledge of the full area of Lee Valley products (e.g. woodworking or gardening) an asset.
- Wood working skills / knowledge considered a huge asset.
- Don’t have a broad knowledge of our products? Only just starting to grow your hobby skills? No problem, we will help you with that!
What we offer…
- Lee Valley Employee Discount
- A family oriented environment that supports growth and development for all employees.
Diversity and Inclusion:
At Lee Valley, we are proud to celebrate and foster a diverse team of professionals. We take pride in nurturing an inclusive culture that empowers our people to be their authentic selves, celebrate their differences and love where they work. Our diverse community combined with our inclusive culture, is what sets us apart in the industry.
We encourage all candidates to apply for job opportunities with Lee Valley regardless of race, national origin, colour, religion, age, gender identity or expression, sexual orientation, marital and family status, or disability.
If you require accommodation during the recruitment and selection process, please do not hesitate to reach out.
