Join our Team!
SilverChef is a hospitality finance company with a passionate and energetic team. We have been around for close to 40 years and have international offices in Australia, New Zealand, multiple offices in Canada and an emerging US presence. This team is driven by a powerful sense of purpose, an encouraging culture, and opportunities to grow into specialized roles. We are also BCorp accredited and have an aggressive growth plan over the next few years.
Check out some of the benefits we offer:
- Multi-year recipient of Canada's Top Employer Awards!
- Competitive compensation package plus bonus component
- A market leading extended health benefits package, as well as a health and wellness spending account
- 4 weeks of vacation a year
- Hybrid work environment
- Paid volunteer days so that you can contribute back to our community
- A downtown location near transit
- We are an accredited BCorp which means we see ‘Business as a Force for Good’
More About the Role:
This role includes a wide breadth of administrative functions within our ‘Certified Used’ department, including processing and taking inventory of assets returning to SilverChef, and handling customer account statements and communications related to returning assets.
Specifically, your role will include:
- Process and update all returning commercial equipment, including website uploads and account reconciliations.
- Manage and reconcile partner invoices, ensuring timely processing on accounts receivables.
- Support sales transactions by processing payments, updating inventory, and issuing invoices.
- Coordinate customer refunds or outstanding payments with relevant departments.
- Track and oversee asset processing with external partners, while maintaining current asset pricing and status updates.
- Prepare returned equipment for website listing by creating and editing product descriptions, categorizing products, and updating pricing.
- Optimize Shopify product categorization, tagging, and navigation to enhance the online shopping experience and improve product searchability.
- Research and update asset pricing based on market trends to ensure competitive listings.
- Answering customer and dealer inquiries through our phone queue.
- Coordinate with suppliers, logistics teams, and external partners to manage stock levels and asset-related issues.
- Negotiate and resolve disputes with customers and suppliers, providing satisfactory solutions.
- Provide departmental coverage and support during absences or high-demand periods.
- Proactively identify creative solutions to non-standard challenges to improve customer satisfaction and achieve departmental goals.
- Ability to positively to adapt to fast paced/changing environments.
- Must be able to take initiative and think outside of standard process to assist customers and manage dealer/partner relationships effectively.
Skills to Thrill
- 2+ years customer service/office administration experience
- Effective communication skills, both written and verbal
- Exceptional organizational skills and proven ability to multi-task
- Strong level of Interpersonal skills including the ability to liaise, advise and interact well with other staff members and customers.
- Self-motivated and able to work autonomously.
- Strong phone-based rapport, email etiquette, & relationship building skills.
- High quality planning, organisational and problem-solving skills.
- High attention to detail.
- Energetic and flexible team player.
- Proficiency in Excel and Outlook is required; familiarity with Shopify, Salesforce, and Power BI is an asset.
SilverChef provides a welcoming environment where our people can bring their authentic selves to work each day. We value diversity of culture, ethnicity, race, gender identity, nationality, age, colour, religion, disability, sexual orientation, and beliefs – because diverse perspectives make for better decision-making, enhanced problem-solving and brilliantly creative teams.
If this sounds a like role that interests you, we would love to hear from you!
