Location Address:
100 Queens Quay East, 9th Floor, Toronto
Number of Openings:
1
Pay
$34.53 - $37.57
Job Posting Description:
This role is
Are you looking to be a part of an exciting and growing area of Supply Chain & Wholesale? Reporting to the Finance Manager, you will provide service to wholesale channel participants along all points of the business transaction and collaborate with other LCBO Divisions including Logistics, Supply Chain, Finance, Merchandising and IT. You will ensure grocery and convenience customers and suppliers are proficient in policies governing wholesale channels through education, training, and responding to inquiries.
If you enjoy customer service, collaborating with partners then this is the role for you!
About The Role
- Review customer returns and claims for validity and accuracy and take the appropriate action to approve or decline.
- Prepare debit/credit notes for customer order claims, returns, and product recalls.
- Gather bills of lading and other supporting documentation needed to maintain business continuity and to resolve issues as they arise.
- Coordinate delivery or pick up and maintain communication channel with customers and participating vendors throughout the product life cycle.
- Reconcile supplier deliveries to customer receipts to ensure completeness and accuracy of order transactions; prepare required debit/credit notes to correct inaccuracies.
- Receive and process reports on inbound product and outbound shipments, order receipts, and sales.
- Provide outstanding customer service to internal and external clients observing the Service Level Agreement, by using a customer service approach and solution-oriented mindset through chat and email support.
- Experience building relationships with main partners for each assigned customer with partners in wholesale programs, establishing the LCBO as a value-adding resource to wholesale customers.
About You
- Completed post-secondary diploma or degree.
- Demonstrated experience of Customer relationship management.
- Experience in a corporate office in a customer service environment demonstrating effective collaboration and resolution.
- Demonstrated knowledge of Microsoft Office programs, including Excel (can perform complex functions), Word and Outlook.
- Experience interpreting and responding to customer requests, specifically with the use of and diplomacy.
- Experience evaluating systems for positive end-to-end customer experience with an ownership of problems to successful resolution.
- Demonstrated ability to troubleshoot issues and experience assessing severity of support requests and escalate based on severity.
- Support team members with other requirement according to business needs
There is a world of opportunities at the LCBO…
Join an organization where you can be challenged while achieving your true potential. A place where you can make a positive impact supporting Ontario business and communities. Discover a safe, healthy, diverse, inclusive, and accountable workplace where your wellbeing is our top priority. At the LCBO, your contributions are respected and valued. Be part of our journey as we invest in people and technology to transform an organization. There really is a world of opportunities at the LCBO.
Please submit your resume via Workday by 11:59pm on the deadline date. We appreciate your interest and advise that only those selected for an interview will be contacted.
Work Hours:
0
Union / Non-Union:
Union
Job Posting End Date:
February 3, 2025
The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
