Company Description
Silk & Snow is a Toronto-based retailer of responsibly made sleep essentials. You will have the opportunity to join a fast-growing company and work on a team with full in-house marketing, product design, and supply chain capabilities.
We are seeking an individual that is extremely driven and customer-focused to help us deliver a best-in-class retail experience while driving sales.
If you enjoy working with customers and possess exceptional customer service and organization skills, and if you are highly adaptable, dynamic, and eager to take on different challenges, we want to hear from you!
Job Description
Location: 670 Caledonia Road, York, ON, M6E 4V9
Schedule: Includes weekends and shifts until 8:30pm
As a Retail Associate, you will:
- Walk customers through our product lines to build brand loyalty and maximize sales results
- Provide exceptional customer service in our showroom and through any communication method chosen by our customers. Aim to assist as many customers as possible by balancing efficiency and sales with a friendly approach
- Assist customers post sale in ensuring all questions regarding deliveries are answered and important information is properly communicated to the Operations team
- Participate in visual directives in accordance with company product launches, including but not limited to setting displays, merchandising products, and maintaining pricing signage
- Maintain a welcoming and pristine showroom environment by taking care of regular cleaning and tidying of fixtures and display items
- Be the face of our core values of transparency and sustainability. You will be responsible for ensuring that the story behind our brand gets communicated to our customers
- Support the Marketing and Operations team by maintaining a trend record of customer insights, including general demographics, product preferences, buying habits, and other relevant details to help guide business strategies
- Work closely with the Retail and Training team to stay updated on product changes and promotions, ensuring clear and accurate communication with customers
- Create and curate a comfortable environment for customers to experience our products and learn about our brand
- Maintain an open line of communication with the Customer Experience team ensuring that all key issues are addressed in a timely fashion
About You:
- Minimum 1 year of experience in customer service, retail sales, or a related/transferable field (1-3 years preferred but not mandatory)
- Merchandising experience considered an asset
- Exceptional interpersonal and communication skills, with the ability to genuinely connect with customers and understand their needs
- Proficiency in browser-based and mobile-based applications, including G-Suite (Sheets, Docs, Slides)
- Must be reliable, adaptable, and fully available to work shifts, including weekends and evenings up to 8:30 pm EST. This availability is mandatory.
- Skilled at multitasking, time management, and working effectively under pressure in fast-paced environments
- Ability to work both independently and collaboratively within a team
- Highly coachable, open to feedback, and committed to self-improvement
- Detail-oriented, meticulous, and organized, ensuring spaces are clean and well-maintained
- Thrives in high-volume environments, handling diverse customer personalities with empathy and professionalism
- Ambitious self-starter, motivated to meet and exceed sales targets
- Adaptive and responsive to changing priorities and new information
- Critical thinker capable of making independent decisions when necessary
Why our Sales team members enjoy working at Silk & Snow:
- We prioritize diversity and inclusivity in our company culture
- Growth opportunities with an emphasis on hiring from within
- You will be exposed to a streamlined training process and receive guidance and support that will set you up for success during and after training
- You can access our LifeSpeak learning platform with lots of free courses taught by experts to support your personal and professional development
- We offer a competitive benefits package, which includes but is not limited to medical, dental, and vision. Additionally, we offer paid time off
- Employee discount on all products and a free mattress and bedding set upon completion of the probationary period
- Make a meaningful impact on our customers' sleep habits, contributing to their overall well-being
- We foster a healthy work-life balance with our company's supportive environment
- This is not just a job but a CAREER with potential opportunities for growth and advancement
You don’t meet every single qualification and requirement? At Silk & Snow, we're all about creating a diverse and welcoming workplace. So, if you're enthusiastic about this job but don't meet every requirement exactly, go ahead and apply anyway. You might be a great fit for this role or others we have!
Job Types: Full-time, Permanent
Expected hours: 40 per week
Benefits:
- Dental care
- On-site parking
- Paid time off
- Store discount
- Vision care
Flexible language requirement:
Shift:
- 8 hour shift
- Evening shift
Work days:
Ability to commute/relocate:
- York, ON M6E 4V9: reliably commute or plan to relocate before starting work (required)
Education:
- Bachelor's Degree (preferred)
Experience:
- sales: 1 year (required)
- Customer service: 1 year (preferred)
Work Location: In person
