About Compugen Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.
Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!
Our Culture We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.
If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.
Position Overview: We are seeking a dedicated and skilled IT Support Analyst to join our dynamic IT team. The ideal candidate will provide technical support, troubleshoot issues, and ensure the smooth operation of IT systems, networks, and software for employees. This role requires excellent communication skills, a strong understanding of hardware and software systems, and the ability to resolve technical issues efficiently.
Key Responsibilities:
- Provide first-line technical support for hardware, software, and network-related issues via phone, email, or in-person.
- Troubleshoot and resolve IT issues related to desktop hardware, operating systems, software applications, and network connectivity.
- Install, configure, and maintain IT equipment, including computers, printers, mobile devices, and peripherals.
- Assist in the setup and deployment of new software and hardware systems.
- Respond to and prioritize support requests, ensuring prompt and effective resolution.
- Maintain an up-to-date knowledge of common IT issues, solutions, and tools.
- Create and update user accounts, including managing permissions and access controls.
- Perform routine maintenance, updates, and security patches on systems and software.
- Document and track support tickets using an IT service management (ITSM) system.
- Assist with IT projects and upgrades as needed.
- Provide end-user training on basic IT procedures and applications.
- Ensure data backup and recovery processes are followed as per company policies.
- Collaborate with other IT team members and departments to improve systems and workflows.
Skills & Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
- Proven experience (typically 1-3 years) in IT support or helpdesk roles.
- Strong understanding of operating systems (Windows, macOS, Linux) and common software applications (Microsoft Office, productivity tools).
- Familiarity with troubleshooting hardware issues, network connectivity problems, and printer malfunctions.
- Basic knowledge of networking concepts (IP addresses, DNS, DHCP, VPNs).
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
- Experience with ITSM platforms (e.g., ServiceNow, Zendesk) is a plus.
- Relevant certifications (e.g., CompTIA A+, ITIL Foundation, Microsoft Certified IT Professional) are a plus.
Equity Statement At Compugen, we're committed to diversity, equity and inclusion, actively recruiting from all groups. We provide accommodation upon request to all applicants during the recruitment process. At Compugen, we believe that everyone deserves a seat at the table. If you require an accommodation, our People & Culture representative will work with you to meet your needs.
