Title: I.T. Support Technician
Reports to: System Administrator, Cabot Management Company
Location: Toronto, Ontario
Job Type: Contract Full-time , 6-12 months
About Cabot
Cabot is a luxury developer of incomparable golf destinations. Its portfolio includes the award-winning Cabot Cape Breton in Nova Scotia, Cabot Saint Lucia in the Caribbean, Cabot Revelstoke in British Columbia, Cabot Citrus Farms in Florida, Cabot Highlands in Scotland, and Cabot Bordeaux in France. Cabot continues to build upon a legacy of excellence in golf, luxury residential offerings and boutique resort lifestyle across each unique property where owners and guests have exclusive access to destination specific experiences and an unparalleled quality of service.
Position Overview
Reporting to Cabot’s System Administrator, the I.T. Support Technician is a key member of the Cabot team working to deliver on the brand’s mission to “Create Magical Places.”. Joining a growing team, this role will be a member of Cabot’s Home Office team based in Toronto, Ontario Canada. With the growth of Cabot’s team, this presents an exceptional opportunity for an individual who is passionate about employee experience.
The I.T. Support Technician is part of a service-oriented team who will be responsible for being the first point of contact for our Home Office team members’ requiring assistance with their I.T. equipment, platforms and software. This entry-level position involves answering phone calls or emails from team members and providing basic assistance with common IT issues, such as password resets, software installation, printer problems, and network connectivity.
Profile
You are enthusiastic about solving technical challenges, helping others and talking with people in person. With your positive can-do attitude, you love to troubleshoot and are eager to take on new opportunities and challenges. No task is too small, and no challenge goes unanswered. You are energized by people and find satisfaction in helping others on the team. The IT Support Technician is a trusted teammate that always maintains confidentiality and exemplifies Cabot’s values of confidence, authenticity, humility, and warmth.
Core Responsibilities
- Provide exemplary customer service and communication as the face of the IT department to team members.
- Assist in the setup, configuration, and maintenance of computer systems, networks, and peripheral devices. Perform routine checks to ensure all systems are functioning properly.
- Troubleshoot and resolve basic IT issues, following standard procedures and scripts.
- Document issues and resolutions in Cabot-standard ticketing and documentation platforms.
- Support cyber security measures via proactive monitoring and the regular update of system software.
- Maintain an inventory of IT equipment and software licenses.
- Coordinate repair and replacement of defective or obsolete hardware.
- Escalate complex or unresolved issues to the next level of support.
The I.T. Support Technician will provide support to the I.T. team with other administrative tasks and projects as required.
Skills
- Excellent verbal and written communication skills
- Excellent organizational, project and time-management skills
- Ability to work independently and as a part of a larger team.
- Adaptability, solution focus and positive resilience to succeed in a complex, evolving, and fast-moving environment.
- Ability to show autonomy and strong judgement while knowing what needs to be escalated.
- Basic knowledge of common IT hardware systems and applications (e.g., Windows and MacOS, iOS, Microsoft Office applications, Outlook).
- Ability to follow standard procedures and document issues/resolutions.
- Willingness to learn new skills and take on additional responsibilities.
- Ability to work well under pressure in a fast-paced environment.
Key Personal Characteristics & Interests
- High level of integrity, accuracy, dependability, enthusiasm, and confidentiality.
- Enthusiasm to pursue certification or degree in IT or a related field (e.g., CompTIA A+, Network+, Security+ etc.).
- Service oriented approach.
- Resourceful, detail-oriented, and solutions-driven.
- Natural problem solver.
- Ability and willingness to take initiative.
- Familiarity and interest in the golf and hospitality industries is an asset.
Education And Work Experience
- Education or certification in I.T.
- 1-2 years of related I.T. experience is ideal but not required
- Previous experience in hotel operations or the golf industry would be an asset
- Experience and confidence in using Microsoft Office 365 is essential
- Familiarity with managing devices, users and permissions in an Active Directory domain is an asset.
At Cabot we value the experience an individual is bringing to a role and look at current market data to determine the annual salary, along with our other benefits provided to provide a total rewards compensation package. We look forward to discussing more with the final candidates.
