Customer Help Desk Advisor

Acorn Stairlifts (Canada) Inc. • co-op • Vancouver, BC, CA • C$ 50k / year • 2d ago

WHATS IN IT FOR YOU, YOU ASK?

Part of a FAMILY.
FUN-LOVING, POSITIVE and ENCOURAGING work environment
CELEBRATE in numerous Company Events
FULLY PAID COMPANY BENEFITS, 3 WEEKS’ vacation, PAID time-off
Opportunity to work with products and services that can significantly IMPROVE PEOPLE’S DAILY LIVES.
Canada’s #1 LEADER in our industry – proudly serving our customer’s needs since 1992!

WHO WE ARE

Acorn is a fun and friendly environment where your work matters. We pride ourselves in the care we give to support all of our customer’s needs!

Acorn Stairlifts Canada Inc, has become the leader in our industry. We are the largest supplier of stairlifts sold directly to our clients, and are the largest independent straight stairlifts manufacturer of the world. The key to our success is simple. We utilize hi-tech systems and processes to ensure a simple to use; yet high quality product is produced.

WHO WE ARE SEEKING

We’re seeking a qualified customer / technical support advisor to help in providing technical and product knowledge to the in-house Customer Care Team, Installers and End-User Clients. We are not looking for an IT expert but you do need to be technically and mechanically savvy, and great at providing customer service!

WHAT YOU’LL BE DOING

Answer and resolve incoming inquires/concerns from customers and internal staff regarding technical and other issues concerning our products
Provide tech support and advice as a member on our customer care team
Maintain the companies customer database (APLX) regarding any customer issues
Coach technicians in field regarding installation and servicing of our products
Oversee the company’s Returned Materials Authorization (RMA) process
Effectively interact with all employees within the company
Perform in a time-sensitive, project driven, team based environment
Handle multiple projects and priorities with a high attention to detail
Occasional travel to client homes to complete tech survey’s regarding LRS (large radius spirals)
Fulfill other duties as assigned/required by the manager

WHAT YOU HAVE

An outstanding personality and positive attitude
Ability to build relationships and work well with all levels in the company
Demonstrated organizational and time management skills
Ability to follow guidelines and strong attention to detail
Ability to prioritize and multi-task while adapting in a fast-paced work environment
Ability to recognize and anticipate problems, and gather and analyze the information necessary to resolve those problems

QUALIFICATIONS

A secondary diploma and related experience
2+ years’ experience working directly with clients, preferably end users (B2C)
2+ years related experience in a fast paced environment
Strong interpersonal skills
Proficiency in Microsoft Office
Excellent verbal and written communication skills
Strong computer and troubleshooting skills with the ability to analyze and solve problems
Demonstrated organizational and time management skills
Knowledge of mechanical device/applications and stairlift/lift technology an asset
Clean criminal background check
Ability to lift/carry 80-100lbs
Bilingual (French/English) is an asset

CORE VALUES

Quality: products we make and sell, and the services we provide
Unity: working together as one team
Integrity: acting responsibly and honestly to deliver on our promises
Caring: about our customers, each other, and the wider community
Ambition: taking pride in all we do and striving to improve

Acorn Stairlifts Canada Inc, is an equal opportunity employer. We are committed to compliance with all applicable legislation to provide accommodations where necessary for applicants with disabilities. Please advise us at any point during our process if you require accommodation. We thank everyone for their application; however, only selected applicants will be contacted.

Job Types: Full-time, Permanent

Pay: $50,000.00 per year

Benefits: