Quintalink is currently looking for a Document Control Specialist to join our team.
Full-time permanent or full-time contract.
Quintalink is a new age conveyancing software program used by law firms to process real estate transactions. We treat each client with a unique approach, understanding that each law firm has different preferences with respect to documents and workflow. At Quintalink, we believe in fostering a culture of creativity, innovation, and professional growth and are committed to the development of each of our employees. We are looking for talented, innovative individuals who are eager to take on new challenges, think outside the box, and collaborate with a diverse team of experts. We provide a supportive environment where you can make a real impact, your ideas are valued, your skills are honed, and your potential is limitless. Apply to join our team and help us shape the future of real estate technology and revolutionize the way transactions are managed!
Roles and Responsibilities:
Main responsibilities will include, but not limited to:
• Work with newly onboarded and existing firms to code all personalized documents requested to upload into their personal Quintalink server
• Code global documents for all Quintalink servers i.e. utility or lender documents
• Initial setup of servers and upload company letterhead for new firms within a 24-hour turnaround time
• Call customers to directly to work through any document related issues, to ensure top rated customer satisfaction.
• Provide technical customer support related to documents generation
• Work closely with sales to prioritize document requests to meet and exceed customer expectations.
• Escalate document related issues and occasional Quality Assurance work, i.e. properly executed variables, bug fixes and enhancements.
• Follow up calls with users to ensure documents are executed correct and to expectations.
• Proper ticket management to record requests for reporting, and client history.
• Have a high-level understanding of Quintalink functionality.
Qualifications:
• Industry knowledge is considered an asset.
• Strong problem-solving skills
• Effective communication skills
• Proficient in Microsoft Word and Adobe Acrobat
• Ability to work independently as well as in a team environment
What we offer:
• Competitive wages
• Full-time; Monday - Friday
• Paid vacation time.
• Hybrid work environment
• Benefits Package
Please send your resume to careers@quintalink.ca
