Job Overview:
We are seeking a Sales and Customer Service oriented front desk member to join our team! As a front desk team member, you will be the first point of contact for our students and families, providing excellent customer service, ensuring a positive experience during their weekly visit, and helping to grow the school registering new students,
Compensation:
- Starting wage is $22.00 per hour
- Rotate between Downtown and Midtown Academy Locations
- Set workdays are Mondays 1pm-9pm, Fridays 12pm-8pm, and Saturdays (9:30am-5pm. Additional shifts as available.
- Monthly pay bonuses for achieving monthly goals
- Hourly pay increases for achieving larger growth targets
- Opportunities to grow in the company in management positions
- Health insurance benefits
- Weekly meetings, training, and support
- Additional hours may be available
Duties:
- Convert students and families inquiring about lessons into registered students using script
- Deliver over-the-top positive and professional service for all families to assist with maintaining their private lesson times, teachers, and classes.
- Greet all students and parents by first name.
- Process administrative tasks such as data entry, emails, and other communications
- Handle complaints courteously and professionally
- Handle teacher scheduling and addressing teacher concerns.
Qualifications:
- Sales, upselling, bar/restaurant/cafe background
- Fluent in English with excellent verbal and written communication skills
- Strong attention to detail and ability to analyze information effectively
- Exceptional phone etiquette and customer service skills
- Ability to communicate effectively with guests from diverse backgrounds
Our Workplace Culture:
- People-oriented: friendly, supportive, and inclusive
- Customer-service: We deeply value our customers
- Team-oriented: cooperative and collaborative
- Independence-oriented: A high degree of autonomy
- Detail-oriented: quality and detail-focused
- Goal-oriented: Extra bonus and profit-share rewards for achieving company goals
To Apply:
All completed applications are reviewed by our hiring team. Selected candidates will be contacted for the next step in the hiring process. To Apply:
- Leave us a short voicemail at 647-362-9120 with your name, spelling it for us slowly and clearly, and tell us about yourself, and any skills or experience you have that might be helpful in this role.
- Respond to this post with your resume.
You may follow up with regard to applications via our recruitment email at careers@torontoartsacademy.com. Due to the large volume of applications we receive, ask that applicants do not call or drop-in to the Academies due to the busy nature of our schools dealing with current students and parents. We regret that any front desk applicants who visit or call the Academy about the position will not be considered for the role.
Job Requirements:
- Candidates will work on location rotating between both Downtown and Midtown Locations
- Set workdays are Mondays 1pm-9pm, Fridays 12pm-8pm, and Saturdays (9:30am-5pm. Additional shifts as available.
- While the above schedule will likely remain fairly fixed, flexible working hours may be occasionally be required as business needs change to accommodate vacation and personal leave needs from other team members.
- Because this position involves working with vulnerable persons, applicants in the later stages of the application process will be required to complete a screening process including ID verification, police, vulnerable sector, and reference check.
We offer competitive pay and bonus, as well as opportunities for career growth within our organization. Join our team of dedicated professionals committed to providing exceptional service to our students and families.
Job Types: Full-time, Permanent
Pay: $22.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- Company events
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Profit sharing
- Vision care
Flexible language requirement:
Schedule:
- 8 hour shift
- Evening shift
Ability to commute/relocate:
- Toronto, ON M5N 1A2: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
