Job Overview:
We are seeking a Sales and Customer Service oriented front desk member to join our team! As a front desk team member, you will be the first point of contact for our students and families, providing excellent customer service, ensuring a positive experience during their weekly visit, and helping to grow the school registering new students,

Compensation:

Starting wage is $22.00 per hour
Rotate between Downtown and Midtown Academy Locations
Set workdays are Mondays 1pm-9pm, Fridays 12pm-8pm, and Saturdays (9:30am-5pm. Additional shifts as available.
Monthly pay bonuses for achieving monthly goals
Hourly pay increases for achieving larger growth targets
Opportunities to grow in the company in management positions
Health insurance benefits
Weekly meetings, training, and support
Additional hours may be available

Duties:

Convert students and families inquiring about lessons into registered students using script
Deliver over-the-top positive and professional service for all families to assist with maintaining their private lesson times, teachers, and classes.
Greet all students and parents by first name.
Process administrative tasks such as data entry, emails, and other communications
Handle complaints courteously and professionally
Handle teacher scheduling and addressing teacher concerns.

Qualifications:

Sales, upselling, bar/restaurant/cafe background
Fluent in English with excellent verbal and written communication skills
Strong attention to detail and ability to analyze information effectively
Exceptional phone etiquette and customer service skills
Ability to communicate effectively with guests from diverse backgrounds

Our Workplace Culture:

People-oriented: friendly, supportive, and inclusive
Customer-service: We deeply value our customers
Team-oriented: cooperative and collaborative
Independence-oriented: A high degree of autonomy
Detail-oriented: quality and detail-focused
Goal-oriented: Extra bonus and profit-share rewards for achieving company goals

To Apply:

All completed applications are reviewed by our hiring team. Selected candidates will be contacted for the next step in the hiring process. To Apply:

Leave us a short voicemail at 647-362-9120 with your name, spelling it for us slowly and clearly, and tell us about yourself, and any skills or experience you have that might be helpful in this role.
Respond to this post with your resume.

You may follow up with regard to applications via our recruitment email at careers@torontoartsacademy.com. Due to the large volume of applications we receive, ask that applicants do not call or drop-in to the Academies due to the busy nature of our schools dealing with current students and parents. We regret that any front desk applicants who visit or call the Academy about the position will not be considered for the role.

Job Requirements:

Candidates will work on location rotating between both Downtown and Midtown Locations
Set workdays are Mondays 1pm-9pm, Fridays 12pm-8pm, and Saturdays (9:30am-5pm. Additional shifts as available.
While the above schedule will likely remain fairly fixed, flexible working hours may be occasionally be required as business needs change to accommodate vacation and personal leave needs from other team members.
Because this position involves working with vulnerable persons, applicants in the later stages of the application process will be required to complete a screening process including ID verification, police, vulnerable sector, and reference check.

We offer competitive pay and bonus, as well as opportunities for career growth within our organization. Join our team of dedicated professionals committed to providing exceptional service to our students and families.

Job Types: Full-time, Permanent

Pay: $22.00 per hour

Expected hours: 32 – 40 per week

Benefits:

Company events
Dental care
Extended health care
Flexible schedule
On-site parking
Profit sharing
Vision care

Flexible language requirement:

French not required

Schedule:

8 hour shift
Evening shift

Ability to commute/relocate:

Toronto, ON M5N 1A2: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Toronto Arts Academy

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