We are seeking a Java Production Support professional to join our dynamic team in a hybrid work environment. In this role, you will be pivotal in ensuring the stability and performance of our Java-based applications in a production setting. You will be responsible for monitoring, troubleshooting, and resolving issues that arise in our applications, which serve a critical function for our business operations. The ideal candidate will have a strong background in Java development and production support, along with excellent problem-solving skills and a customer-focused approach.
Coordinates and facilitates triaging issues across application environments.
- Excellent communication and trouble shooting skills.
- Provides initial T2/T3 triage of issues, investigation and ensures fast turnaround times on issue/incident resolution, collaborates and engages with the appropriate areas and squads across Intact.
- Coordinates with CL/SL squads, IT, departmental leaders and vendors to resolve complex issues/malfunctions, responsible for the following: Defining and scoping the issue.
- Analyzes the problem and identifying root case.
- Conducts an options' analysis of potential solutions, with a recommendation.
- Maintains in-depth working knowledge of the applications and user workflows (role include multiple systems).
- Maintains working knowledge of interfaces and integration.
- Maintains working knowledge of integrated tools and processes.
What you’ll need to succeed (required skills)
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 8+ years of experience in IT/application support using Java - Spring Boot, Angular - TypeScript and Oracle - PL/SQL.
- Strong understanding of support and operations practice, concepts, and technology obtained through formal training and/or work experience.
- Proficiency in Java frameworks, such as Spring and Hibernate.
What will help you stand out (preferred skills)
- Familiarity with GitHub - Maven – Jenkins, OpenShift (OCP) , Dynatrace is a plus.
- Experience in ServiceNow is a plus
At Cognizant, we're eager to meet people who believe in our mission and can make an impact in various ways. We strongly encourage you to apply even if you only meet the required skills listed. Consider what transferrable experience and skills make you a unique applicant and help us see how you'd be beneficial to this role.
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3 days a week in a client OR Cognizant office in Toronto, ON. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
