Description:
GES Canada is Canada’s leading service contractor for tradeshows, conventions, consumer shows, and corporate events. We provide complete decorating services, custom exhibits, rental furniture, accessories, carpets, signage, material handling, logistics, and customs clearance services.
General Responsibilities:
The IT Field Support Analyst provides IT support to the organization by managing day to day operations and supporting the computing environment including system configuration, installation, troubleshooting and resource monitoring. This includes but is not limited to hardware support, software support, enterprise data communications and taking ownership of assigned tickets. Also, the IT Field Support Analyst will provide network support, including installation and repair of routers, switches, wireless cards, Wifi devices, and other equipment at GES locations as well as at show site venues.
Education/Experience:
- College Diploma or associate’s degree in computer technology / MCITP / CompTIA A+ or similar certifications.
- 1-2 years of experience in a technical support role providing desktop and software support.
- Responsible for performing maintenance on computer hardware and/or software installations, physical moves, phone system management, changes/upgrades, and disposal of computer hardware and software products.
- Diagnosing and troubleshooting intermediate to complex problems with computer operating systems, application, hardware problems, network issues and phone system issues.
- Assists users by contacting vendor support, repairs data by using I.T. tools not available to end users and/or reports malfunctioning software.
- Documenting support within IT ticketing system as required.
Skills/Competencies:
- PC based hardware experience. 1-2 years of experience.
- Windows, MAC installations, deployment and support
- Software installation and support: Office, AutoCAD, Adobe products, SYSPRO, Salesfore.com, Crystal Reports
- Experience with ticket management systems
- Experience with Cloud computing technologies: o365, Azure, Sharepoint
- Equipment repair and maintenance experience.
- Performs routine tasks to maintain computer equipment and their peripherals.
- Printer support
- Must provide excellent customer service, which will include taking ownership of IT tickets.
- Build strong relationships with customer base.
- Organization skills and detailed orientated to assist with management of multiple tasks to facilitate in meeting deadlines and maintaining a clean and safe IT environment.
- Detail-oriented team player with good analytical and troubleshooting skills
Special Considerations:
- Travel will be required between GES locations and venues.
- Out of town travel could be required based on the organizations need to support show site and office operations in other cities.
- Must be able to work on-call as needed on weeknights/weekends.
- Must be able to work holidays or as needed by management.
