Our client, a Big 5 bank, is currently looking to hire wealth management associates to join their team in downtown Toronto, Ottawa, or Montreal!
Location: Toronto, Ottawa or Montreal. Candidates will work onsite Fully for training. Hybrid does not go into effect until their leaders have granted this - it is based on performance and how quickly candidates can pick up their on training* (moving to 2 days in office - work from home Monday and Fridays)
Hours are Monday, Friday 9am - 5pm.
Story Behind the Need
- Our client, a Big 5 Bank is currently looking to hire additional wealth management associates within their contact center works to support their customers with regards to any questions they may have concerning their account and trade functions.
The Project: Due to an increased work load the contact center is look to increase their team to better serve their customer base.
Typical Day In The Role
- Resolving client telephone and email inquiries timely and effectively
- Using discretion and problem solving skills to satisfy the requirements of the customer’s request
- Contributing to ideal center functionality by adhering to goals, policies, and procedures
- Utilizing key mind for sales to recognize and initiate opportunities for cross-selling and referrals
- Facilitating a culture of communication, participation, and collaboration by being an actively positive member of your team
Qualifications
- Strong Written communication - previous customer service experience handled over email and chat bot inquiries
- 2-4 years of Financial industry experience (account status, transfers, RRSPs, -- general understanding of investment options)
- 2-4 years Experience in a Customer Service capacity particularly in a Banking Contact Center environment
- Interest for wealth management a preference
Open To
- Graduate within finance or business
- branch / teller experience
Additional Skills & Qualifications
- Previously completed a CSC course
- Language skills in Cantonese Mandarin or French an asset and will be prioritized
Duration: 6 month contract to start with opportunity of extension OR conversion to permanent
Pay: $24/hr
Pay And Benefits
The pay range for this position is $22.00 - $24.00
Workplace Type
This is a hybrid position in Toronto,ON.
À Propos De TEKsystems
Nous sommes partenaires dans la transformation. Nous aidons les clients à activer des idées et des solutions afin de profiter d’un nouveau monde d’opportunités. Nous sommes une équipe solide de 80 000 personnes, nous travaillons avec plus de 6 000 clients, dont 80 % faisant partie du Fortune 500, partout en Amérique du Nord, en Europe et en Asie. En tant que chefs de file de l’industrie des services technologiques complets, des services aux talents et des applications du monde réel, nous travaillons avec des leaders progressistes pour favoriser le changement. C’est le pouvoir d’un vrai partenariat. TEKsystems est une société du groupe Allegis.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
