Position Status: Full-Time Temporary (This position to last not later than April 3, 2026)
Department: Water Services
Employee Group: Teamsters Local 31
Location: 4515 Central Boulevard, Burnaby
Salary Range/ Wage Rate: PG T28 $3,634.43 - $4,294.18 bi-weekly
Our Water Services Department is seeking a Business Analyst I who will support staff in Water Services to deliver on continuous improvement actions.
You are: A proactive self-starter and change agent with a continuous improvement mindset, focused on optimizing business processes and leveraging data analysis. Experienced in Lean Six Sigma methodology, automation, and reporting. Skilled in data management, analytics, and visualization to drive data-informed decisions in a government environment. Curious, detail-oriented, and passionate about uncovering root causes behind inefficiencies and challenges. Strong facilitation skills to guide discussions on business-critical objectives and apply Lean Six Sigma tools to create solutions aligned with the Water Services’ strategy.
This role:
- Assesses business plans or coordinates business systems planning, in client departments; provides advice regarding MVRD technologies and business processes; identifies priorities, resource requirements and opportunities for application of technologies and business improvement; gathers and analyzes data; documents current and alternative business processes using tools such as Minitab.
- Acts as project manager for continuous improvement projects regarding the development of business processes, information systems and implementation of technology; conducts fit/gap analysis; defines workflows and functional and system specifications; prepares project schedules and deadlines; documents requirements, prepares business cases, conducts feasibility studies, and analyzes cost effectiveness; prepares requests for proposals, selects suppliers and monitors post-implementation system performance.
- Acts as a liaison between client departments and contractors; collects and creates business requirement documents; translates business requirements into technical specifications and configuration requirements; tracks and follows up on requests and deficiencies; assists in the resolution of service problems and issues.
- Leads and participates in User Acceptance Testing; coordinates releases of new versions, communicates enhancements to users; provides easy to understand supporting documentation to users; develops and implements training programs for various user departments in the use of new or revised systems.
- Supports implemented solutions by tracking requested improvements and providing “how-to” assistance.
- Prepares reports and makes presentations related to the work performed; conducts product and market research to maintain up-to-date knowledge of developments in the information technology industry.
- Performs related duties as required.
To be successful, you have:
- University graduation at the Bachelor’s level in computer sciences, business or engineering plus sound related experience in business systems analysis; or an equivalent combination of training and experience.
- Considerable knowledge of problem definition and analysis related to business processes and systems planning.
- Considerable knowledge of the principles and practices of administrative management and project management.
- Considerable knowledge of information technology components, processes and developments.
- Considerable knowledge of the functions of departments served and their requirements in information technology.
- Considerable knowledge of departmental policies and procedures.
- Proficiency with Minitab, MS Suite of applications including PowerBI, SQL and dashboard development is preferred.
- Ability to document, analyze and assess a variety of information, identify priorities and resources and propose alternative business processes.
- Ability to act as project manager regarding the development and implementation of systems.
- Ability to establish and maintain effective working relationships with a variety of internal contacts and to provide advice and assistance on matters related to the work.
- Ability to communicate effectively orally and in writing and to present proposals in non-technical language.
- Ability to perform assigned duties under minimum supervision.
- Ability to write scripts to automate tasks is an asset.
- Lean Six Sigma and Project Management certification is an asset.
