Job ID: 52035
Job Category: Community & Social Services
Division & Section: Employment & Social Services, E&SS East District
Work Location: Various Locations
Job Type & Duration: Full-time, Temporary Vacancy (12 months)
Hourly Rate: $37.11 - $40.65
Shift Information: Monday to Friday, 35 hours per week
Affiliation: L79 Full-time
Number of Positions Open: 200
Posting Period: 07-Jan-2025 to 21-Jan-2025
Job Description
The Caseworker Employment & Social Services collaborates with clients in the Social Services sector, managing a large caseload of individuals dealing with challenges like poverty, unemployment, homelessness, addiction, literacy challenges, mental health concerns, and settlement needs. In this role, you will assess clients’ financial needs and employment goals, apply your skills in facilitation, crisis intervention, and service coordination. This position involves a strong emphasis on administrative tasks and multitasking, to ensure client needs are met in a timely manner. Together with clients, you will create and implement personalized service plans that connect them with person-centered supports and services to help achieve their goals.
Major Responsibilities:
- Reviews and monitors ongoing eligibility for programs and services in accordance with Divisional policies, procedures, and Provincial legislation.
- Works with equity deserving communities by applying an equity lens to support clients with their basic and financial needs, employment goals and service plans.
- Identifies and assesses client needs to develop individualized service plans using Ontario Works employment support programs. Advocates on behalf of clients for services in areas of career opportunities, life skills, education, childcare, primary health care, housing, and community support systems, etc.
- Monitors, updates, and prioritizes service plans in conjunction with clients in accordance with legislative requirements and in response to changes in client circumstances (e.g. change in legislation, family circumstances, etc.)
- Supports clients with service navigation and case planning to provide seamless and timely access to person-centered and employment supports and services to address barriers to employment by phone/in person at various locations such as Ontario Works offices, community centres, City facilities and clients’ homes.
- Maintains current knowledge of the Ontario Works Act, Ontario Disability Support Program, and other relevant legislation to ensure access to all available program benefits.
- Maintains current knowledge of community services, resources, policies, programs, procedures, and issues affecting clients.
- Compiles and verifies client information by contacting various sources (e.g. financial institutions, employers, landlords, etc.)
- Responds to emergency situations involving clients by assessing the situation, presenting, and implementing solutions (e.g. contacting other agencies such as Children’s Aid, Police etc.)
- Responds to inquiries from various sources (e.g. agencies, politicians’ offices, etc.) to address and clarify client issues in accordance with MFIPPA guidelines.
- Proficiency working in a technical environment with excellent computer skills (e.g. compiles and enters data and prepares statistical reports using various computer systems)
Key Qualifications:
Your application must describe your qualifications as they relate to:
- Degree or Diploma in Social Services and/or equivalent combination of education and case management experience in social/community services.
- Experience working in a Social Service setting managing a high-volume caseload of clients facing challenges such as poverty, unemployment, homelessness, addiction, literacy, mental health concerns, and settlement issues.
- Experience in developing case management plans for clients in the Social Services sector, facilitation, crisis intervention, and service coordination skills to develop and implement individualized service plans to support clients in achieving their identified goals
You must also have:
- Ability to work with multiple computer software systems or applications to manage day-to-day high-volume administrative tasks such as client databases, Microsoft Office.
- Ability to establish and maintain effective working relationships with clients, staff, community agencies and the public.
- Ability to work independently and/or in a team environment.
- Ability to organize time and workload effectively to meet demands and ensure deadlines are met.
- Ability to communicate effectively both orally and in writing with all levels of staff, the public and clients while maintaining objectivity.
- Ability to compile information, perform calculations and prepare and interpret statistics.
- Ability to travel to various locations in a timely manner.
NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:
City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.
Equity, Diversity and Inclusion
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.
Accommodation
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.
