Consultant, Coordinated Access (Multiple Openings)

Ontario Health • Full-time • Remote (Toronto, ON, CA) • 2d ago

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care.

What Ontario Health offers:

Achieving your career goals is a priority to us. Benefits of working at Ontario Health may include the following based on employment type:

Fully paid medical, dental and vision coverage from your first day
a health care spending account
a premium defined benefit pension plan
three personal days and two float days annually
three weeks’ vacation to start (for individual contributors), increasing to four weeks after two years
career development opportunities
a collaborative values-based team culture
a wellness program
a hybrid working model
participation in
Communities of Inclusion

Want to make a difference in your career? Consider this opportunity.

The Provincial Coordinated Access system for mental health and addiction (MHA) services is a key initiative led by Ontario Health’s Mental Health and Addictions Centre of Excellence (MHA CoE). This system aims to provide seamless, equitable, and timely access to the right MHA care for those in need. It aligns with the Government's Roadmap to Wellness, the Ministry’s MHA strategy and Ontario Health’s Annual Business Plan. The Coordinated Access system integrates existing provincial and regional assets and supports broader health system transformation through collaboration and innovation.

As the Consultant, Coordinated Access, you will be responsible for designing and implementing regional coordinated access models. This role involves leading strategic projects and integration activities to develop and advance local MHA systems. You will engage diverse system partners—such as patients, caregivers, health service providers, Ontario Health Teams, and government bodies—to support key MHA strategies and operational priorities.

Working in a fast-paced environment, you will build and maintain strong partnerships with senior leaders and ensure alignment with the MHA CoE and Ontario Health’s strategic goals. Additionally, you will foster transparency, consistency, and compliance across partnership initiatives, while managing relationships, agreements, and regional projects.

Please note that the role is regional in nature and pertinent to the needs of the region. We are currently recruiting for multiple roles across all regions of Ontario Health, such as:

Central Region - Mississauga, Brampton, Barrie, Markham, Newmarket
Toronto Region - Toronto
East Region - Pickering, Ajax, Whitby, Oshawa, Belleville, Kingston, Ottawa
West Region - Hamilton, Kitchener-Waterloo, London, Sarnia, Chatham, Owen Sound
Northwest Region - Thunder Bay
Northeast Region - North Bay, Timmins, Sault Ste. Marie, Sudbury

Here is what you will be doing:

Lead the design, development, and implementation of regional strategic and operational plans for the mental health and addictions (MHA) system.
Broker systems solutions and strategic partnerships to meet the needs of Ontario Health (OH) and MHA system partners, aligning initiatives with business needs such as data, performance measurement, capacity planning, and communications.
Anticipate system challenges, proactively design solutions, and lead change management initiatives.
Analyze trends, service gaps, risks, and challenges to drive improvements and support evidence-based decision-making using robust data analysis.
Serve as a trusted advisor, coach, consultant, facilitator, and project manager to system leaders, driving MHA transformation and change initiatives for the Coordinated Access Initiative and related MHA initiatives.
Partner with key system partners to communicate, drive and implement MHA programs, such as Coordinated Access, across diverse groups, ensuring alignment with OH and regional priorities.
Enable critical MHA program components such as performance management, system partner engagement, and organizational development across the system.
Lead the evaluation of key initiatives, identifying key performance indicators, and collecting and analyzing data to measure impact.
Lead regional governance and oversight models while liaising with the Mental Health and Addictions Centre of Excellence (MHA CoE) and provincial governance structures to ensure effective project execution.
Lead representation of Ontario Health on regional and provincial committees, contributing to the development of initiatives for integrated and quality patient care.
Ensure regional Coordinated Access Initiative aligns with broader organizational strategic priorities, values, and the Mission, Vision, and Values of OH.
Develop subject matter expertise in clinical and/or health system areas related to mental health and addictions and provide expert strategic advice on system planning and policy development.
Lead regional engagement efforts with community partners, including Indigenous communities, to support cultural competency and share leading practices
Employ political acuity, negotiation, and persuasion to strengthen collaborations, align regional and provincial goals, and advance system partner objectives.
Lead system engagement, fostering partnerships across various sectors and managing regional governance and oversight structures.
Manage regional project planning, reporting, budgets, and funding needs, ensuring alignment with provincial timelines and priorities for Coordinated Access and the Mental Health and Addictions system.
Promote a team environment, emphasizing collaboration, shared objectives, and fostering high levels of engagement and morale
Identifies, assesses, and manages risks affecting project deliverables; ensures that Senior Management are informed of the strategic implications of these developments.
Facilitate collaboration among Ontario Health regions to enhance integration and shared learning through communities of practice.
Liaise with the MHA CoE and provincial governance bodies to ensure strategic alignment and effective communication.
Other duties as assigned

Here is what you will need to be successful:

Education and Experience

Completion of a master’s degree in business administration, health administration, health informatics, health policy, information technology, or a recognized equivalent.
A minimum of 8 years of progressive experience in healthcare, including developing, implementing, and evaluating provincial policies and partnerships aimed at improving clinical care, health system design, planning, and performance.
Proven track record in managing large, complex operations and projects, with expertise in overseeing day-to-day operational activities.
Strong business acumen with the ability to engage and solicit support from key system partners in the delivery of operational and program activities; clinical experience is an asset.
Extensive experience consulting with, supporting, and influencing senior and executive leadership, with an understanding of how Ontario Health strategies impact operational areas.
Demonstrated experience in building and maintaining relationships and partnerships within the healthcare sector and provincial government, with a focus on system integration and inspiring system-level change.
Strong project management skills with the ability to efficiently plan, organize, and manage multiple complex projects simultaneously with minimal supervision.
Comprehensive knowledge of theories, concepts, practices, and policies in transformation and engagement, and the ability to apply them in complex, multi-functional situations.
Exceptional leadership abilities, fostering creativity and innovation, with a strong sense of integrity, initiative, and passion.
Demonstrated ability to collaborate across functional areas, lead large project teams, and drive change management initiatives.
Proficiency with technology and presentations
High degree of judgment, integrity, and diplomacy, while maintaining confidentiality
Ability to work independently, take accountability for actions, and align with the vision and direction of executive leadership.
Proven ability to lead operational initiatives to meet or exceed customer service standards across multiple areas in a timely and respectful manner.
French is an asset

Knowledge and Skills

Strong judgment and decision-making skills with the ability to influence system partners for desired outcomes.
Expertise in managing conflicting priorities and diversity of perspectives
Energetic, entrepreneurial mindset with a passion for innovative solutions to address complex organizational challenges.
Proficient in using both quantitative and qualitative data for informed decision-making.
Keen attention to detail, with the ability to think broadly and proactively resolve complex issues.
Excellent consultative, coaching, and negotiation skills.
Strong communication, presentation, stakeholder management and partner engagement abilities, with a track record of managing resistance effectively.
Ability to operate on both strategic and tactical levels.
Effective relationship builder with advanced coaching, facilitation, and negotiation skills.
Experience in system transformation with a focus on enhancing patient outcomes and experiences in healthcare.
Knowledge of the LEADS framework, modeling leadership behaviors in leading self, others, and systems.
Superior critical thinking, analytical, and problem-solving skills.
Exceptional interpersonal, team-building, and communication skills.
Strong time management skills, fostering a collaborative environment to improve healthcare systems.
Strong negotiation skills with the ability to build consensus and drive change.
Excellent presentation skills, adept at communicating complex transformation and partnership concepts.

Number of Openings: Six (6) Permanent Full-Time

Location: Various, see above (currently hybrid; subject to change)

#OH-IND-REG

Employment Type:

Permanent Full time

Contract Length:

N/A

Salary Band:

Band 7

External Application Deadline Date:

January 20, 2025

All applicants must be a resident of Ontario to be considered for roles at Ontario Health.

Ontario Health encourages applications from candidates who are First Nations, Métis, Inuit, and urban Indigenous; Francophone; members of Black and racialized groups; 2SLGBTQIA+ communities; trans and nonbinary individuals; and people living with disabilities.

Ontario Health is an accessible employer, and we offer accommodation in all aspects of employment, including the recruitment process. If you require a disability related accommodation in order to participate in the recruitment process, please email

careers@ontariohealth.ca

and a member of the team will connect with you within 48 hours.