As a Desktop support Analyst, the ideal candidate will provide technical support and ensure the smooth operation of desktop systems. This role requires strong problem-solving skills. You will be a valued member of our digital support team.
In this role, you will
- Provide hardware and software support for desktop systems ensuring timely resolution of issues
- Coordinate the installation, configuration and maintenance of systems and related software
- Ensure system security and data integrity by implementing standard processes and security protocols
- Monitor system performance and make recommendations for improvements
- Develop user documentation and collaborate with team members to implement IT policies and procedures
- Lead and prioritize numerous tasks and projects successfully
- Stay updated with the latest industry trends and technologies to ensure efficient system performance
- Participate in regular team meetings to discuss progress and address any challenges
What You’ll Need To Succeed (required Skills)
- Handle IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates
- Provide smart Hands and Feet support for Technology team on demand, commissioning and decommissioning infra devices
- Good Knowledge and experience in running Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center
What Will Help You Stand Out (preferred Skills)
- Advanced problem solving capabilities of the incident reported by end users
- Co-ordination for cable patching with Vendors or enable on demand.
At Cognizant, we're eager to meet people who believe in our mission and can make an impact in various ways. We strongly encourage you to apply even if you only meet the required skills listed. Consider what transferrable experience and skills make you an outstanding applicant and help us see how you'd be beneficial to this role.
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 5 days a week in a client office in
Toronto, ON. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various well-being programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
