Job Description
- Communicate and liaise with Branch Management, Supervisors, Security Guards across the country to provide after-hours support with various operational issues.
- Inbound/Outbound calls to handle inquiries, provide resolutions via escalations to Branch.
- Confirming the health & Safety of Security guards in the field via various alerts.
- Prompt and accurate data entry for applications such as IMMIX, Outlook and WFM while handling Remote Guarding alarms and security guard scheduling transactions.
- Acquiring a strong understanding of the Department's National process to educate Guards, Managers and efficiently actions various requests.
- Monitoring CCTV system in IMMIX for unwanted activity and filling out reports for any suspicious activity in a timely fashion.
- Completing daily briefing, as well as, writing and being able to understand incident reports.
Job Requirements
- With or without reasonable accommodation, the physical and mental requirements of this job may include the following: seeing, hearing, speaking, and writing clearly.
- Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling.
- Frequent sitting, and computer use, which may be required for long periods of time,
- Additional physical requirements may include, frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds.
- Individuals with call centre and/or Security experience is preferred along with customer service skills.
- A decent aptitude with computers is an asset.
- We are a 24/7/365 operation and our shifts reflect that.
We are looking for Bilingual (English/French)
About Us
Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.
About The Team
Securitas Canada's Mission:
Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.
Securitas Aviation's Mission:
Securitas Aviation ensures the safety of passengers all over the world providing thorough security checks at airports in Canada
Our Values:
Securitas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.
Integrity:
Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.
Vigilance:
Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don't. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises.
Helpfulness:
As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.
