Company Description
CIBC Wood Gundy, part of CIBC Private Wealth, is a premier provider of wealth management services with a distinguished heritage of helping investors achieve their financial goals. For updates and insights, please visit CIBC Private Wealth on LinkedIn.
Role Description
The role of an Administrative Associate at CIBC Wood Gundy involves providing support to investment advisors and ensuring smooth operations in the wealth management branch. Responsibilities typically include a combination of client service, administrative duties, and organizational tasks. Here’s a breakdown of the primary job functions:
1. Client Service
• Act as the first point of contact for clients, ensuring they receive exceptional service.
• Handle client inquiries related to accounts, transactions, or general information.
• Assist in onboarding new clients, including collecting required documentation and completing account setup.
• Maintain regular communication with clients to provide updates or respond to concerns.
2. Administrative Support
• Prepare, process, and manage various client-related documents, including account applications, transfers, and investment instructions.
• Coordinate appointments, meetings, and schedules for advisors.
• Ensure compliance with regulatory and internal standards when handling client documents and files.
• Monitor account activities and flag any discrepancies or issues.
3. Transaction Processing
• Execute client transactions (e.g., trades, deposits, withdrawals) as directed by investment advisors.
• Process fund transfers and other account-related tasks efficiently and accurately.
• Reconcile accounts and verify data to maintain accurate records.
4. Marketing and Business Development Support
• Assist advisors with preparing presentations, reports, and client-facing materials.
• Help organize client appreciation events or marketing campaigns.
• Maintain and update client databases and contact lists for outreach efforts.
5. Compliance and Risk Management
• Ensure all activities align with regulatory and compliance requirements.
• Stay updated on policies, procedures, and changes in financial regulations.
• Protect client confidentiality and handle sensitive information securely.
6. Technology and System Management
• Use financial tools and systems to manage accounts, track client activity, and generate reports.
• Troubleshoot minor technical issues or liaise with IT support for more complex problems.
• Stay proficient in proprietary software, tools, and online platforms used by Wood Gundy.
Skills and Qualifications:
• Education: Post-secondary education, preferably in finance, business, or administration.
• Experience: Previous experience in financial services, administration, or customer service.
• Skills:
• Strong organizational and time-management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Familiarity with investment products and services is an asset.
• Certifications: CSC (Canadian Securities Course) and CPH (Conduct and Practices Handbook) or willingness to obtain it may be required.
