Are you the ultimate “people person” and looking to grow in the hospitality industry? The Verity Women’s Club and The Ivy at Verity hotel is hiring an energetic and outgoing individual for a part-time concierge position. Join our team and experience what being a part of a private women’s club and luxury boutique hotel is all about. Our guests/members look to the concierge as the hub of information. In exchange, we offer a personal touch to their experience. Our ideal candidate must have exceptional customer service skills, be forward thinking and able to solve problems; communicate effectively and be a team player; multi-task and stay organized; maintain a polite and friendly demeanor and of course, have a sense of humor. The ideal candidate is available for 1-2 shifts per week on Weekends, weekdays and holidays. Also be available to train for overnight shifts as coverage for illness and holidays.

Daily Responsibilities

Check guests in & out of hotel

respond to guest inquiries via email or phone

Interacts with guests to provide information and provide assistance in booking tickets, making restaurant reservations or any other booking requests

Run visa, american express, master card and debit payments through chase machine

Close payment batches nightly

Opening and closing duties of the Club

Light cleaning duties

Other tasks as assigned by Management

Requirements

Detail oriented

Excellent communication

Proficient in English, additional languages an asset but not required

Able to problem solve and multi task, while still being understanding and calm

Decision making and prioritizing tasks as required

Professional demeanor

Knowledge of Microsoft Word, Excel, Outlook and Powerpoint

Minimum 1 year Hotel Concierge experience

For flexibilty requirements of the shift no students please

Job Type: Part-time

Schedule:

8 hour shift
Evening shift
Monday to Friday
Night shift
Weekends as needed

Ability to commute/relocate:

Toronto, ON: reliably commute or plan to relocate before starting work (required)

Experience:

Hotel Front Desk: 1 year (preferred)

Work Location: In person

Verity

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