Senior Discovery Tours, the leader in fully escorted, all-inclusive group tours for the 55+ traveller is seeking a motivated, detail-oriented Travel Consultant/Receptionist that is passionate about travel to join our team at the Toronto office.

JOB REQUIREMENTS/QUALIFICATIONS:

This pivotal role at our Toronto office primarily focuses on Travel Consultant responsibilities, requiring expertise in tour itineraries, sales, and client account management. Additionally, you will contribute to administrative tasks to ensure seamless office operations.

Essential Duties and Responsibilities:

As a Travel Consultant:

Accurately advise clients about tour itineraries in person, and by phone and email.
Be knowledgeable and accurately advise clients about insurance
Sell itineraries and book clients on tour
Manage Client accounts and process payments, maintaining accurate payment records
Communicate courteously and punctually with clients by mail and email, sending relevant tour and insurance documents
Work with hotel vendors to book clients when necessary
Coordinate with other consultants, air department and operations as needed in completing all functions related to assisting the client

As Receptionist:

Serve as the face of the company when greeting clients, vendors and walk-ins
Answer general questions from clients
Answer phones in a professional manner, reroute calls and take messages when necessary
Sort and distribute the mail
Mail out brochures
Manage and ship packages via various courier companies
Maintain office organization including filing, organizing, restocking, etc.
Manage inventory of office and kitchen supplies
Performing ad-hoc administrative duties
Provide excellent customer service

Ideal Candidate:

Must have travel industry experience
Able to contribute positively as part of a team, helping out with various tasks as required
Competency in Microsoft applications including Word, Excel, and Outlook
Excellent written and verbal communication skills
Experience with administrative and clerical procedures
Good time management skills
Prior experience as a receptionist or in a related field

JOB TYPE:

Full-time. Must be able to work in the Toronto office at 225 Eglinton Ave. West, from 9am-5pm Monday to Friday.

REQUIRED EXPERIENCE:

Candidate must have prior travel work experience, be TICO certified and legally able to work in Canada.

Only qualified applicants will be contacted.

Job Type: Full-time

Pay: $50,000.00-$55,000.00 per year

Benefits:

Dental care
Extended health care

Flexible language requirement:

French not required

Schedule:

Monday to Friday

Application question(s):

Are you able to commute daily to the office Monday to Friday, 9am - 5pm?

Experience:

Administrative: 1 year (required)
Travel: 1 year (required)

Work Location: In person

Application deadline: 2025-01-06

Senior Discovery Tours

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Travel Consultant/Receptionist