Company Description

Into the Vineyard is a travel company based in Vancouver, BC, specializing in "Wine Inspired Travel" to wine regions worldwide. The focus goes beyond wine, offering immersive experiences in each region and exclusive access away from typical tourist activities. Destinations include France, Italy, Spain, Australia, Argentina, and more, providing unique and personalized travel experiences.

Role Description

This is a full-time hybrid role as an Italian Luxury Travel Advisor at Into the Vineyard. Responsibilities include organizing travel arrangements, ensuring customer satisfaction through exceptional customer service, and effective communication. The role is based in Vancouver, with flexibility for some remote work. As a savvy sales professional with a gift for listening and sharing your region's expertise, you are focused on qualifying leads and securing sales. You work with clients from inquiry through to itinerary confirmation and trip deposit. Your areas of major responsibility are;

Qualifications

Sales

Proactively follow up with all leads by answering email and phone enquiries politely, promptly and efficiently
Maintain accurate and organized records of customer communications
Ensure that all sales conversations are on brand and a seamless representation of the ITV experience
Achieve a high level of client service at all stages of the process to encourage repeat business
Make recommendations for process, procedure and technology improvements
Collaborate with the Sales Managers/Directors to track sales, hit targets, accurately track metrics and regularly report on sales progress/conversion rates
Enthusiastically support all marketing initiatives to help generate a steady flow of sales conversations for the business
Regularly review past potentials/unconverted leads to encourage new sales
Customer Service, Communication, and Travel Arrangements skills
Experience in a bespoke Tour Operator setting
Strong attention to detail and organizational skills
Knowledge of luxury travel trends and destinations
Ability to work independently and collaboratively
Fluency in Italian is a plus
Bachelor's degree in Hospitality, Tourism, or related field

Into the Vineyard - Wine Inspired Travel

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Italian Luxury Travel Advisor